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For Companies At a Glance
- Tasks: Assist customers via phone and email, ensuring top-notch service and support.
- Company: Join a well-established brand in Hampshire with a friendly team.
- Benefits: Competitive salary, remote work after training, and supportive environment.
- Why this job: Be part of a growing team that values excellent customer experiences.
- Qualifications: Customer-focused attitude and ability to thrive in fast-paced settings.
- Other info: Great opportunity for career growth in a people-oriented organisation.
The predicted salary is between 24000 - 25000 £ per year.
CCP are delighted to be working with a well-established and growing brand based in Hampshire, who are looking to recruit Customer Service Advisors to support their rapidly expanding business.
Salary: £24,000 - £25,000
Location: Southampton
Working Pattern: Fully on-site (training), then remote on late shifts
Contract: Temporary
Start Date: Monday 2nd March 2026
Core Hours: Late shift, finishing at midnight (with occasional weekends)
For the first 4 weeks, any successful candidates will complete on-site training, Monday to Friday, 9:00am - 5:00pm. Once training is complete, you will be able to work from home for late shifts and occasional weekend shifts.
Due to continued growth and a busy period, our client is looking for customer-focused and proactive Customer Service Advisors to join their friendly and supportive team. This role is ideal for someone who enjoys delivering excellent service and thrives in a fast-paced, collaborative environment.
Key Responsibilities:
- Handle customer enquiries via phone, email, and other communication channels
- Deliver a high level of customer service, resolving queries efficiently and professionally
- Work closely with internal teams to ensure a smooth and seamless customer journey
- Accurately update customer records and internal systems
- Support the wider customer service team during peak periods
This is a fantastic opportunity to join a supportive, people-focused, and growing organisation, where delivering an outstanding customer experience is a top priority.
Customer Service Advisor - Late Shift in Southampton employer: CCP Recruitment Limited
Contact Detail:
CCP Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Late Shift in Southampton
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about them during interviews.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers. This will help you shine when discussing your experience in interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. They might give you insider tips or even refer you directly to the hiring team.
✨Tip Number 4
Be ready for those late shifts! Show your flexibility and enthusiasm for working hours that suit the role. It’ll demonstrate your commitment to being part of the team.
We think you need these skills to ace Customer Service Advisor - Late Shift in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight any previous customer service experience and show us how you can deliver excellent service in a fast-paced environment.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you thrive in collaborative settings. Be genuine and let your personality come through!
Showcase Your Communication Skills: Since you'll be handling customer enquiries via various channels, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and make sure there are no typos or errors.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at CCP Recruitment Limited
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their customer service philosophy and be ready to discuss how you can contribute to their mission of delivering outstanding customer experiences.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've successfully handled customer enquiries or resolved issues. Highlight your proactive approach and ability to thrive in fast-paced environments, as these are key traits they’re looking for.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or what success looks like in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
