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For Companies At a Glance
- Tasks: Assist customers via phone and email, ensuring top-notch service.
- Company: Join a well-established brand in Hampshire with a supportive team.
- Benefits: Competitive salary, friendly work environment, and growth opportunities.
- Why this job: Be part of a fast-paced team that values excellent customer experiences.
- Qualifications: Customer-focused attitude and strong communication skills.
- Other info: Temporary role with potential for career advancement.
The predicted salary is between 24000 - 25000 £ per year.
CCP are delighted to be working with a well-established and growing brand based in Hampshire, who are looking to recruit Customer Service Advisors to support their rapidly expanding business.
Salary: £24,000 to £25,000
Location: Southampton
Working Pattern: Fully on-site
Contract: Temporary
Start Date: Monday 2nd March 2026
Core Hours: 9:00am - 5:00pm (with occasional weekends, early, and late shifts)
Due to continued growth and a busy period, our client is looking for a customer-focused and proactive Customer Service Advisors to join their friendly and supportive team. This role is ideal for someone who enjoys delivering excellent service and being part of a fast-paced, collaborative environment.
Key Responsibilities:
- Handle customer enquiries via phone, email, and other communication channels
- Provide a high level of customer service, resolving queries efficiently and professionally
- Work closely with internal teams to ensure a smooth and seamless customer journey
- Accurately update customer records and systems
- Support the wider customer service team during peak periods
This is a fantastic opportunity to join a supportive, people-focused, and growing organisation, where delivering an outstanding customer experience is a top priority.
Customer Service Advisor in Southampton employer: CCP Recruitment Limited
Contact Detail:
CCP Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Southampton
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you understand what they stand for, you can tailor your approach and impress them with your knowledge.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be clear and friendly. Try role-playing common customer scenarios with a friend to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're serious about joining the team and ready to dive into that customer-focused environment.
We think you need these skills to ace Customer Service Advisor in Southampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you're genuinely interested in the position!
Showcase Your Communication Skills: Since you'll be handling customer enquiries, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and don’t forget to mention any experience you have with different communication channels like phone and email.
Highlight Teamwork Experience: We love a team player! Make sure to include examples of how you've worked collaboratively in previous roles. This will help us see how you can fit into our friendly and supportive team environment.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role as soon as possible!
How to prepare for a job interview at CCP Recruitment Limited
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their customer service philosophy and be ready to discuss how you can contribute to their mission of delivering outstanding customer experiences.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've successfully handled customer enquiries or resolved issues. Highlight your proactive approach and ability to work in a fast-paced environment, as these are key traits they’re looking for.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle an unhappy customer. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the company's future plans. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
