At a Glance
- Tasks: Manage customer enquiries and enhance their experience with a premium subscription service.
- Company: Join a well-established, growing business focused on customer loyalty and service quality.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Enjoy a structured office environment with a focus on quality interactions over call volume.
- Why this job: Be part of an exciting expansion phase and make a real difference in customer relationships.
- Qualifications: 2+ years in customer service, strong communication skills, and CRM experience.
The predicted salary is between 25000 - 28000 £ per year.
Location: West Dorset
Working Arrangements: Full-Time | Office-Based – 5 days per week
Hours: Monday–Friday | 8:00–16:30
Salary: £28,000 – £30,000 – DOE
CCP are proud to partner with a well-established, premium subscription-based business who are continuing to grow their structured customer function. They are seeking a Customer Experience Advisor to join during an exciting phase of expansion. This role sits at the heart of a high-retention, relationship-led environment where service quality, communication standards and customer loyalty are the core focus.
The Role
- Manage inbound customer enquiries via email and telephone
- Process subscription lifecycle requests (billing queries, pauses, reactivations, plan changes)
- Maintain CRM/ticket accuracy and workflow discipline
- Apply structured communication standards across all written and verbal interactions
- Demonstrate strong telephone confidence and professionalism in all calls
- Handle sensitive or challenging conversations with calm professionalism
- Escalate appropriately and support the wider team in maintaining service excellence
- Contribute to ongoing improvements within the customer function
This is not a high-volume call-centre role. It is a relationship-focused position where the quality of interaction matters more than speed.
About You
- 2+ years' experience in a customer service role
- Subscription or e-commerce experience (essential)
- Strong written communication skills (essential)
- High level of telephone confidence
- Experience using a CRM/customer service platform
- Calm, organised and professional under pressure
- Comfortable working in a structured, office-based SME environment
- Based within commutable distance of West Dorset
If this role is of interest and you feel you have the relevant experience, please apply online and we'll aim to respond within 72 hours. Alternatively, if you have any questions, please email.
Senior Customer Experience Advisor employer: CCP Recruitment Limited
Join a dynamic and growing team in West Dorset, where your role as a Senior Customer Experience Advisor will be pivotal in enhancing customer relationships within a premium subscription-based business. With a strong focus on service quality and employee development, the company offers a supportive work culture that values communication and professionalism, alongside competitive salaries and opportunities for personal growth in a structured environment.
