At a Glance
- Tasks: Lead client onboarding and drive operational improvements in a fast-paced tech environment.
- Company: Join a fast-growing global technology business with a collaborative culture.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement opportunities in a supportive team.
- Why this job: Make a real impact on client experiences and shape onboarding strategies globally.
- Qualifications: Experience in project management and client onboarding, with strong leadership skills.
The predicted salary is between 81000 - 99000 £ per year.
A fast-growing, global technology business is looking for a Senior Client Operations Manager to take ownership of client onboarding and drive continuous operational improvement. This is a high-impact role where you'll shape onboarding strategy, lead a small team, and partner cross-functionally to deliver a seamless, scalable client experience.
The Opportunity
You'll be the go-to leader for onboarding, ensuring new clients are integrated efficiently, consistently, and with a best-in-class experience. Alongside this, you'll identify inefficiencies, implement smarter ways of working, and lead projects that enhance operational performance across the business.
What You'll Be Doing:
- Own and evolve the global onboarding function - from strategy through to execution and optimisation
- Lead and develop a team responsible for delivering onboarding across markets
- Drive continuous improvement by identifying bottlenecks and implementing scalable, efficient processes
- Manage onboarding as a core operational project, ensuring timelines, quality, and client experience are consistently delivered
- Collaborate cross-functionally (Commercial, Product, Marketing, Customer Support) to streamline workflows and improve outcomes
- Track performance using data and KPIs, using insights to refine onboarding and operational processes
- Act as the key point of accountability for onboarding delivery globally
- Communicate progress, risks, and outcomes clearly to senior stakeholders
- Lead workshops and planning sessions to align teams and drive execution
- Embed best practices in project delivery and operational processes
What We're Looking For:
- Proven experience in project management, operations, or process improvement
- Strong track record of managing client onboarding or similar customer-facing operational processes
- Experience leading and developing teams
- Ability to drive continuous improvement and scale processes in a growing business
- Excellent stakeholder management and communication skills
- Data-driven mindset with experience using metrics and KPIs to inform decisions
- Comfortable working across multiple teams in a fast-paced, global environment
- Familiarity with tools such as Asana, Jira, Monday.com, or similar
- Certifications such as PRINCE2 or Lean Six Sigma are a plus
Why Apply:
- Take ownership of a critical, high-visibility function
- Influence how onboarding is delivered globally at scale
- Work in a collaborative, cross-functional environment
- Play a key role in driving operational excellence and business growth
If you're passionate about creating exceptional onboarding experiences and continuously improving how businesses operate, this is a fantastic opportunity to make a real impact.
Senior Client Operations Manager employer: CCP Recruitment Limited
Join a dynamic and founder-led company in West Dorset, where your role as Customer Experience Manager will be pivotal in shaping exceptional customer journeys. With a strong emphasis on employee development, a supportive work culture, and a structured framework for success, this is an excellent opportunity to grow within a high-retention environment that values quality relationships. Enjoy the benefits of working in a premium subscription-based business that prioritises both team collaboration and individual contributions.
