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- Tasks: Support customers in renewing or cancelling their insurance policies with a positive attitude.
- Company: Join CCP, a leading recruitment expert in Customer Operations and CX since 2010.
- Benefits: Enjoy hybrid working, competitive salary, and commission opportunities.
- Why this job: Develop your career in a supportive environment with a reputable insurance brand.
- Qualifications: Previous experience in a retentions role is essential.
- Other info: Must be available to start by the end of May; training provided on-site.
The predicted salary is between 20000 - 25000 £ per year.
Salary: £24,000 to £25,000 per annum (+ Commission)
Hours: 9am to 5pm and 10am to 6pm, Monday to Friday (35 hours)
Logistics: Hybrid (WFH: 4 days, Office: 1 day - Wednesday)
Office: Aylesbury, Buckinghamshire
Start Date: Must be available to start by the end of May.
All successful candidates are subject to a background check before commencing employment for this role.
Please only apply if you have previous retentions experience.
This is an exciting opportunity for someone looking to further develop their career in retentions, working for a great insurance brand who really look after, and develop their people. As a Retentions Advisor, you will provide vital support to existing customers when they are looking to cancel and/or renew their annual insurance policy. To be suitable, you must be positive, pro-active, driven to succeed, and committed to deliver great service when speaking to customers. You will also need to have experience within a retentions role.
Retentions Advisor in Aylesbury employer: CCP Recruitment Limited
Contact Detail:
CCP Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retentions Advisor in Aylesbury
✨Tip Number 1
Familiarise yourself with the insurance industry and the specific products offered by the company. Understanding the nuances of their policies will help you engage more effectively with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Prepare to discuss your previous retentions experience in detail. Think of specific examples where you successfully retained customers, highlighting your communication skills and problem-solving abilities that led to positive outcomes.
✨Tip Number 3
Showcase your customer service skills by preparing for role-play scenarios. Practice how you would handle objections or concerns from customers looking to cancel their policies, as this will be a key part of the role.
✨Tip Number 4
Research the company culture and values of the brand you’re applying to. Being able to align your personal values with theirs during the interview can set you apart and show that you are a good fit for their team.
We think you need these skills to ace Retentions Advisor in Aylesbury
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your previous experience in a retentions role. Use specific examples of how you successfully managed customer retention and any metrics that demonstrate your success.
Tailor Your CV: Customise your CV to align with the job description. Focus on skills and experiences that are directly relevant to the Retentions Advisor position, such as customer service skills, communication abilities, and problem-solving capabilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your commitment to helping customers. Mention why you want to work for this particular insurance brand and how you can contribute to their success.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CCP Recruitment Limited
✨Showcase Your Retentions Experience
Make sure to highlight your previous experience in retentions during the interview. Be prepared to discuss specific situations where you successfully retained customers and how you handled objections.
✨Demonstrate Your Customer Service Skills
As a Retentions Advisor, excellent customer service is key. Prepare examples of how you've gone above and beyond for customers in the past, showcasing your commitment to delivering great service.
✨Understand the Company and Its Products
Research the insurance brand you'll be working for. Familiarise yourself with their products and services so you can speak confidently about how you can help customers with their policies.
✨Prepare for Common Interview Questions
Anticipate questions related to handling difficult customers or situations. Practise your responses to demonstrate your problem-solving skills and ability to remain calm under pressure.
