At a Glance
- Tasks: Support customers in renewing or cancelling their insurance policies with a positive attitude.
- Company: Join CCP, a leading recruitment expert in Customer Operations and CX since 2010.
- Benefits: Enjoy remote work flexibility and a competitive salary with commission potential.
- Other info: Must commit to 2 weeks of on-site training in Aylesbury before working remotely.
- Why this job: Develop your career in a supportive environment with a reputable insurance brand.
- Qualifications: Previous experience in a retentions role is essential for this position.
The predicted salary is between 24000 - 25000 £ per year.
Salary: £24,000 to £25,000 per annum (+ Commission £35,000 first year)
Hours: 9am to 5pm and 10am to 6pm, Monday to Friday (35 hours)
Logistics: Remote (UK based) Must be able to commit to 2 weeks on-site training.
Office: Aylesbury, Buckinghamshire
Start Date: Must be available to start on the 13th October.
All successful candidates are subject to a background check before com...
Retentions Advisor in Coventry employer: CCP Recruitment Limited
CCP is an exceptional employer that prioritises the growth and development of its employees, offering a supportive work culture that values customer service excellence. With a fully remote role for Retentions Advisors, you can enjoy the flexibility of working from home while benefiting from comprehensive on-site training in Aylesbury, Buckinghamshire. The company not only provides competitive salaries with commission opportunities but also fosters a positive environment where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Retentions Advisor in Coventry
✨Tip Number 1
Make sure to highlight your previous retentions experience during any conversations you have. Be ready to discuss specific scenarios where you've successfully retained customers, as this will demonstrate your capability and fit for the role.
✨Tip Number 2
Familiarise yourself with the insurance industry and the specific brand you'll be working for. Understanding their products and services will help you engage more effectively with potential customers and show your commitment to the role.
✨Tip Number 3
Prepare for the on-site training by brushing up on your communication skills. As a Retentions Advisor, you'll need to convey information clearly and persuasively, so practice articulating your thoughts in a confident manner.
✨Tip Number 4
Network with current or former employees of the company if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Retentions Advisor in Coventry
Some tips for your application 🫡
Highlight Relevant Experience:Make sure to emphasise your previous experience in a retentions role. Use specific examples of how you successfully retained customers and contributed to business growth.
Tailor Your CV:Customise your CV to align with the job description. Focus on skills that are relevant to the Retentions Advisor position, such as customer service, communication, and problem-solving abilities.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer retention and your proactive approach. Mention why you want to work for this particular insurance brand and how you can contribute to their success.
Prepare for Background Checks:Since the company conducts background checks, ensure that all your information is accurate and up-to-date. Be ready to discuss any past experiences that may come up during this process.
How to prepare for a job interview at CCP Recruitment Limited
✨Showcase Your Retentions Experience
Make sure to highlight your previous experience in a retentions role during the interview. Be prepared to discuss specific situations where you successfully retained customers and how you handled objections.
✨Demonstrate Your Customer Service Skills
As a Retentions Advisor, excellent customer service is key. Prepare examples of how you've gone above and beyond for customers in the past, showcasing your ability to provide great service even in challenging situations.
✨Research the Company
Familiarise yourself with the insurance brand you'll be working for. Understand their values, products, and what sets them apart from competitors. This knowledge will help you tailor your responses and show genuine interest.
✨Prepare for Common Interview Questions
Anticipate questions related to handling cancellations, upselling, and dealing with difficult customers. Practising your answers will help you feel more confident and articulate during the interview.
