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- Tasks: As a Retentions Advisor, you'll engage with customers to retain their business and enhance satisfaction.
- Company: Join a dynamic team in Aylesbury, focused on customer loyalty and support.
- Benefits: Enjoy hybrid working, competitive salary, and commission opportunities.
- Why this job: This role offers a chance to develop communication skills and make a real impact on customer relationships.
- Qualifications: No specific experience required; just bring your passion for helping others!
- Other info: Must be available to start by the end of May and pass a background check.
The predicted salary is between 24000 - 25000 £ per year.
Salary: £24,000 to £25,000 per annum (+ Commission)
Hours: 9am to 5pm and 10am to 6pm, Monday to Friday (35 hours)
Logistics: Hybrid (WFH: 4 days, Office: 1 day - Wednesday)
Office: Aylesbury, Buckinghamshire
Start Date: Must be available to start by the end of May.
All successful candidates are subject to a background check before commencing employment for this role.
Retentions Advisor employer: CCP Recruitment Limited
Contact Detail:
CCP Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retentions Advisor
✨Tip Number 1
Familiarise yourself with our products and services. As a Retentions Advisor, you'll need to understand what we offer inside out so you can effectively communicate the value to customers and address their concerns.
✨Tip Number 2
Brush up on your communication skills. You'll be engaging with customers regularly, so practice active listening and clear articulation to ensure you can handle queries and retain clients effectively.
✨Tip Number 3
Research common retention strategies used in the industry. Knowing what works can help you suggest innovative ideas during your interview, showing us that you're proactive and knowledgeable about the role.
✨Tip Number 4
Prepare for potential scenario-based questions. Think about how you would handle difficult customer situations or objections, as this will demonstrate your problem-solving skills and ability to think on your feet.
We think you need these skills to ace Retentions Advisor
Some tips for your application 🫡
Understand the Role: Read the job description for the Retentions Advisor position carefully. Make sure you understand the responsibilities and requirements, as this will help you tailor your application to highlight relevant skills.
Craft a Tailored CV: Create a CV that specifically addresses the skills and experiences relevant to the Retentions Advisor role. Emphasise your customer service experience, communication skills, and any previous sales or retention roles.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you are a good fit for the position and how your background aligns with the company's goals, especially in terms of customer retention.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at CCP Recruitment Limited
✨Understand the Role
Make sure you have a clear understanding of what a Retentions Advisor does. Familiarise yourself with the responsibilities and skills required for the role, as well as the company's approach to customer retention.
✨Prepare for Common Questions
Anticipate questions related to customer service and retention strategies. Be ready to discuss your previous experiences and how they relate to the role, especially any situations where you've successfully retained customers.
✨Showcase Your Communication Skills
As a Retentions Advisor, strong communication skills are essential. During the interview, demonstrate your ability to articulate your thoughts clearly and listen actively. This will show that you can effectively engage with customers.
✨Research the Company
Take some time to learn about the company’s values, culture, and recent developments. This knowledge will not only help you answer questions more effectively but also show your genuine interest in the position and the organisation.
