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- Tasks: Assist customers in German and English, resolving queries with empathy and professionalism.
- Company: A growing brand in Hampshire with a supportive and friendly culture.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Join a passionate team focused on delivering outstanding customer experiences.
- Qualifications: Fluent in German and English with strong communication skills.
- Other info: Fast-paced contact centre with a focus on teamwork and customer satisfaction.
The predicted salary is between 22500 - 27000 £ per year.
CCP are delighted to be working with a well-established and growing brand based in Hampshire, who are looking to recruit a Fluent German Speaking Customer Service Advisor to support their rapidly expanding business.
Salary: £26,500 - £30,000
Location: Southampton
Working Pattern: Fully on-site
Contract: 6-Month FTC
Core Hours: 9:00am – 5:00pm (with rare occasional weekends, early and late shifts)
Due to continued growth and a particularly busy period, our client is seeking customer-focused, proactive individuals who are fluent in German and English to join their friendly and supportive customer service team. This role is ideal for someone who is passionate about delivering an excellent customer experience and enjoys working in a fast-paced, collaborative environment.
Key Responsibilities:- Handle customer enquiries in German (and English where required) via phone, email, and other communication channels
- Deliver a high standard of customer service, resolving queries efficiently, professionally, and with empathy
- Liaise closely with internal teams to ensure a smooth and seamless customer journey
- Accurately update customer records and internal systems
- Support the wider customer service function during peak periods
- Fluent German speaker with strong written and verbal communication skills
- Confident communicating with customers across multiple channels
- Customer-focused with a proactive and positive approach
- Comfortable working in a busy, on-site contact centre environment
This is a fantastic opportunity to join a supportive, people-focused, and growing organisation where delivering an outstanding customer experience is at the heart of everything they do.
German Speaking Customer Service Advisor - 6-Month FTC in Portsmouth employer: CCP Recruitment Limited
Contact Detail:
CCP Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Customer Service Advisor - 6-Month FTC in Portsmouth
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your German! Since this role requires fluency, brush up on your language skills, especially customer service-related vocabulary. It’ll give you a confidence boost during the interview.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and keen to learn more about the role and the company. Plus, it’s a great way to find out if they’re the right fit for you!
✨Tip Number 4
Don’t forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace German Speaking Customer Service Advisor - 6-Month FTC in Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your fluency in German and English, as well as any relevant customer service experience. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for customer service and your proactive approach. Let us know why you're excited about this role and how you can contribute to our friendly team.
Showcase Your Communication Skills: Since this role involves handling enquiries in both German and English, make sure your written application reflects your strong communication skills. We love clear and concise language that gets straight to the point!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at CCP Recruitment Limited
✨Brush Up on Your Language Skills
Since this role requires fluency in both German and English, make sure to practice your language skills before the interview. Try having conversations or even role-playing customer service scenarios in both languages to boost your confidence.
✨Know the Company Inside Out
Research the company’s values, mission, and recent developments. Understanding their customer service philosophy will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Prepare for Common Customer Service Scenarios
Think about how you would handle typical customer service situations, especially those that might arise in a fast-paced environment. Be ready to share examples from your past experiences that demonstrate your problem-solving skills and empathy.
✨Show Your Passion for Customer Service
During the interview, express your enthusiasm for delivering excellent customer experiences. Share stories that highlight your proactive approach and how you’ve gone above and beyond for customers in previous roles.
