At a Glance
- Tasks: Deliver exceptional customer service and manage claims with empathy and efficiency.
- Company: Join a growing Fintech organisation focused on customer experience.
- Benefits: Competitive salary, monthly bonuses, career progression, and 25 days annual leave.
- Other info: Enjoy ongoing training, incentive trips, and a supportive work environment.
- Why this job: Make a real impact in a forward-thinking company that values your contribution.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 28000 - 30000 £ per year.
Location: Milton Keynes
Salary: £28,000 - £30,000 (DOE)
Bonus: £120 p/month for hitting target | £250 p/month for exceeding target
Working Pattern: Fully on-site for the first week, then hybrid (3 days office / 2 days home)
Hours: 09:00 - 17:30, Monday to Friday
Key Date: Interview Day: Monday 6th July (Afternoon - On-site - must be available)
CCP are partnering with a growing Fintech organisation seeking customer-focused individuals who are passionate about delivering exceptional service. This is a fantastic opportunity to join an innovative business where your contribution will genuinely make an impact. Alongside a competitive salary and bonus structure, the business offers clear career progression opportunities, ongoing development, and regular salary reviews to support your long-term growth.
As a Customer Recoveries Advisor, you'll play a key role in the customer journey - handling claims, disputes and reviewing evidence, ensuring every interaction is delivered with professionalism, empathy, and efficiency.
Key Responsibilities
- Deliver outstanding customer service across all interactions
- Manage customer claims from initial enquiry through to resolution
- Handle queries with empathy, accuracy, and efficiency
- Build rapport with customers to achieve positive outcomes
- Maintain high attention to detail when processing information
What We’re Looking For
- Proven experience in a customer service/claims role
- Strong resilience and ability to thrive in a fast-paced environment
- Excellent influencing and communication skills
- High attention to detail
- A genuine passion for helping customers
Benefits
- Monthly bonus: £120 for hitting targets, £250 for exceeding targets
- Clear career progression pathways and internal opportunities
- Ongoing training and development to support career growth
- Annual salary review
- 25 days annual leave + bank holidays (increasing by 1 day per year of service)
- Incentive trips abroad for top performers
- Life insurance
- Company pension scheme
- Referral and wellness programmes
If you're looking to join a forward-thinking company where customer experience is a priority, and where you can develop your career and progress long-term, we'd love to hear from you.
Customer Recoveries Advisor in Milton Keynes employer: CCP Recruitment Limited
Join a dynamic and founder-led company in West Dorset, where your role as Customer Experience Manager will be pivotal in shaping exceptional customer journeys. With a strong emphasis on employee development, a supportive work culture, and a structured framework for success, this is an excellent opportunity to grow within a high-retention environment that values quality relationships. Enjoy the benefits of working in a premium subscription-based business that prioritises both team collaboration and individual contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Recoveries Advisor in Milton Keynes
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like CCP Recruitment Limited. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Customer Recoveries Advisor in Milton Keynes
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to CCP Recruitment Limited.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on CCP Recruitment Limited's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at CCP Recruitment Limited
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with CCP Recruitment Limited.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at CCP Recruitment Limited will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former CCP Recruitment Limited employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
