At a Glance
- Tasks: Assist customers in French and English, resolving queries with empathy and professionalism.
- Company: Join a growing brand in Hampshire with a supportive team culture.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Fast-paced contact centre with a collaborative atmosphere.
- Why this job: Be part of a people-focused organisation that values excellent customer service.
- Qualifications: Fluent in French and English with strong communication skills.
The predicted salary is between 26500 - 30000 £ per year.
CCP are delighted to be working with a well-established and growing brand based in Hampshire, who are looking to recruit a Fluent French Speaking Customer Service Advisor to support their rapidly expanding business.
Salary: £26,500 - £30,000
Location: Southampton
Working Pattern: Fully on-site
Contract: 6-Month FTC
Core Hours: 9:00am – 5:00pm (with rare occasional weekends, early and late shifts)
Due to continued growth and a particularly busy period, our client is seeking customer-focused, proactive individuals who are fluent in French and English to join their friendly and supportive customer service team. This role is ideal for someone who is passionate about delivering an excellent customer experience and enjoys working in a fast-paced, collaborative environment.
Key Responsibilities:- Handle customer enquiries in French (and English where required) via phone, email, and other communication channels
- Deliver a high standard of customer service, resolving queries efficiently, professionally, and with empathy
- Liaise closely with internal teams to ensure a smooth and seamless customer journey
- Accurately update customer records and internal systems
- Support the wider customer service function during peak periods
- Fluent French speaker with strong written and verbal communication skills
- Confident communicating with customers across multiple channels
- Customer-focused with a proactive and positive approach
- Comfortable working in a busy, on-site contact centre environment
This is a fantastic opportunity to join a supportive, people-focused, and growing organisation where delivering an outstanding customer experience is at the heart of everything they do.
French Speaking Customer Service Advisor - 6-Month FTC in Manchester employer: CCP Recruitment Limited
Join a dynamic and supportive team in Southampton, where your passion for customer service will be valued and nurtured. With a focus on employee growth and a collaborative work culture, this well-established brand offers a fulfilling environment for French-speaking individuals looking to make a meaningful impact. Enjoy competitive salary packages and the opportunity to contribute to a rapidly expanding business that prioritises exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land French Speaking Customer Service Advisor - 6-Month FTC in Manchester
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your French! Since this role requires fluency, brush up on your language skills. Try role-playing common customer service scenarios in French to feel more confident during the interview.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and keen to learn more about the role and the company. Think about what you want to know regarding their customer service approach or team dynamics.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the position and keeps you on their radar.
We think you need these skills to ace French Speaking Customer Service Advisor - 6-Month FTC in Manchester
Some tips for your application 🫡
Show Off Your Language Skills:Since this role is all about being fluent in French and English, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both languages!
Tailor Your Experience:When you're writing your application, think about the customer service experience you've had. We love seeing examples of how you've handled enquiries or resolved issues, especially in a fast-paced environment. Make it relevant to what we do!
Be Personable:We’re all about delivering an excellent customer experience, so let your personality shine through in your application. Share a bit about your approach to customer service and how you connect with people – it’ll help us see if you’re a good fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at CCP Recruitment Limited
✨Brush Up on Your French
Since this role requires fluency in French, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play customer service scenarios in French to boost your confidence.
✨Know the Company Inside Out
Research the company’s values, mission, and recent developments. Understanding their customer service philosophy will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Prepare for Common Customer Service Scenarios
Think about how you would handle various customer service situations, especially those that require empathy and problem-solving. Be ready to share specific examples from your past experiences that demonstrate your ability to resolve issues effectively.
✨Show Your Passion for Customer Service
During the interview, convey your enthusiasm for delivering excellent customer experiences. Share stories that highlight your proactive approach and how you’ve gone above and beyond for customers in previous roles.
