At a Glance
- Tasks: Assist customers in German and English, resolving queries with empathy and professionalism.
- Company: A growing brand in Southampton with a supportive and friendly culture.
- Benefits: Competitive salary, dynamic work environment, and opportunity for career growth.
- Other info: Fully on-site role with core hours from 9:00am to 5:00pm.
- Why this job: Join a passionate team focused on delivering outstanding customer experiences.
- Qualifications: Fluent in German and English, with strong communication skills.
The predicted salary is between 26500 - 30000 £ per year.
CCP are delighted to be working with a well-established and growing brand based in Romsey (Southampton), who are looking to recruit a Fluent German Speaking Customer Service Advisor to support their rapidly expanding business.
Salary: £26,500 - £30,000 (DOE)
Location: Southampton
Working Pattern: Fully on-site
Contract: 6-Month Contract
Core Hours: 9:00am – 5:00pm (with rare occasional weekends, early and late shifts)
IMPORTANT: This role is based in Southampton and is fully on-site. Please only apply if you are located in or within a commutable distance of the area.
Due to continued growth and a particularly busy period, our client is seeking customer-focused, proactive individuals who are fluent in German and English to join their friendly and supportive customer service team. This role is ideal for someone who is passionate about delivering an excellent customer experience and enjoys working in a fast-paced, collaborative environment.
Key Responsibilities:- Handle customer enquiries in German (and English where required) via phone, email, and other communication channels
- Deliver a high standard of customer service, resolving queries efficiently, professionally, and with empathy
- Liaise closely with internal teams to ensure a smooth and seamless customer journey
- Accurately update customer records and internal systems
- Support the wider customer service function during peak periods
- Fluent German speaker with strong written and verbal communication skills
- Confident communicating with customers across multiple channels
- Customer-focused with a proactive and positive approach
- Comfortable working in a busy, on-site contact centre environment
This is a fantastic opportunity to join a supportive, people-focused, and growing organisation where delivering an outstanding customer experience is at the heart of everything they do.
German Speaking Customer Service Advisor - 6-Month FTC in Liverpool employer: CCP Recruitment Limited
Join a dynamic and supportive team in Romsey, where your passion for customer service will be valued and nurtured. With a focus on employee growth and a collaborative work culture, this well-established brand offers a rewarding environment for those looking to make a meaningful impact. Enjoy competitive salary packages and the opportunity to thrive in a fast-paced setting dedicated to delivering exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land German Speaking Customer Service Advisor - 6-Month FTC in Liverpool
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your German! Since this role requires fluency, brush up on your language skills, especially customer service-related vocabulary. You want to sound confident and professional when handling enquiries.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you'd handle difficult customers or tricky situations. Having a few examples ready will demonstrate your problem-solving skills and customer focus.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace German Speaking Customer Service Advisor - 6-Month FTC in Liverpool
Some tips for your application 🫡
Show Off Your Language Skills:Since this role is all about being fluent in German and English, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both languages!
Tailor Your Experience:When you're writing your application, think about the customer service experience you've had. We love seeing examples of how you've handled enquiries or resolved issues, especially in a fast-paced environment. Make it relevant to what we do!
Be Personable:We’re all about delivering an excellent customer experience, so let your personality shine through in your application. Share a bit about your approach to customer service and how you connect with people – it’ll help us see if you’re a good fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at CCP Recruitment Limited
✨Brush Up on Your German
Since this role requires fluency in German, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play customer service scenarios in German to boost your confidence.
✨Know the Company Inside Out
Research the company and its values thoroughly. Understand their customer service philosophy and be ready to discuss how you can contribute to delivering an excellent customer experience that aligns with their goals.
✨Prepare for Common Customer Scenarios
Think about common customer service situations you might face in this role. Prepare examples of how you've handled similar situations in the past, focusing on your problem-solving skills and empathy towards customers.
✨Show Your Team Spirit
This position is all about collaboration, so be ready to demonstrate your ability to work well in a team. Share examples of how you've successfully collaborated with colleagues in previous roles to enhance customer satisfaction.
