At a Glance
- Tasks: Lead and develop a customer service team while ensuring excellent customer experiences.
- Company: Well-established brand in Hampshire with a supportive and collaborative culture.
- Benefits: Competitive salary, hands-on leadership role, and a friendly team environment.
- Other info: 6-month fixed-term contract with potential for growth.
- Why this job: Join a growing company where your leadership can make a real difference.
- Qualifications: Experience in customer service management and a passion for team development.
The predicted salary is between 40000 - 45000 £ per year.
CCP are delighted to be working with a well-established and growing brand based in Hampshire, who are looking to recruit an experienced Customer Service Manager to support their rapidly expanding business.
Salary: £40,000 - £45,000
Location: Southampton
Working Pattern: Fully on-site
Contract: 6-month fixed-term contract
Start Date: ASAP
Core Hours: 9am to 5pm
Due to continued growth and a very busy period, our client is seeking a hands-on, customer-centric leader to join their friendly and supportive team. This role will suit someone who enjoys being operationally involved while leading and developing a customer service function.
Key Responsibilities:- Lead, coach, and develop a customer service team
- Oversee the day-to-day operations of the customer service function
- Maintain a strong focus on delivering an excellent customer experience
- Work closely with the Customer Service Advisors and the wider business to ensure a seamless end-to-end customer journey
This is an excellent opportunity to join a supportive, collaborative, and growth-focused organisation, where customer experience is at the heart of everything they do.
Customer Service Manager - 6-Month FTC in Liverpool employer: CCP Recruitment Limited
Join a well-established and growing brand in Hampshire as a Customer Service Manager, where you will be part of a friendly and supportive team dedicated to delivering exceptional customer experiences. With a strong focus on employee development and a collaborative work culture, this role offers the chance to lead a dynamic team while contributing to the company's continued success. Enjoy the benefits of working in a vibrant location with opportunities for personal and professional growth in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager - 6-Month FTC in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service management. Think about your past experiences and how they align with the key responsibilities of the role. We want you to shine when it comes to showcasing your leadership skills!
✨Tip Number 3
Research the company thoroughly! Understand their values, mission, and what makes their customer service stand out. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are ready to lead and develop a customer service function.
We think you need these skills to ace Customer Service Manager - 6-Month FTC in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Manager role. Highlight any leadership experience and customer service achievements to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how your hands-on approach can benefit our team. Keep it friendly and professional!
Showcase Your Team Leadership Skills:Since we’re looking for someone to lead and develop a customer service team, make sure to include examples of how you’ve successfully coached or managed teams in the past. We love seeing real-life success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at CCP Recruitment Limited
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and what makes them unique in the customer service space. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to lead and develop a team. Be prepared to share specific examples of how you've successfully coached or managed a team in the past. Highlight any strategies you've implemented that improved customer satisfaction or team performance.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer-centric approach. Think about challenging situations you've encountered in previous roles and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Your Operational Involvement
Since this role requires hands-on involvement in day-to-day operations, be ready to discuss your experience with operational processes. Talk about how you've streamlined workflows or improved efficiency in customer service functions, demonstrating your ability to balance leadership with operational tasks.
