At a Glance
- Tasks: Lead and inspire a team to enhance customer experience and service delivery.
- Company: Exciting brand in Hampshire with a focus on customer-centric values.
- Benefits: Competitive salary, autonomy in role, and opportunity for professional growth.
- Other info: Join a dynamic team with a strong reputation in customer operations.
- Why this job: Make a real impact by transforming customer service and driving operational excellence.
- Qualifications: Proven leadership skills and experience in customer-focused environments.
Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.
Job Title: Head of CX & Customer Service
Salary: £90,000 - £110,000 (DOE)
Location: Hampshire
Logistics: Office-Based (Minimum 4-days-a-week)
Reports To: C-Level
This role requires a physical presence in the operation 4-5 days per week, and we\'re looking for a senior leader with a number of key skills:
1. People Leadership: Inspiring, coaching, and mentoring people, leading by example.
2. Change & Transformation: Continuously looking at ways to improve, re-engineering processes where needed, improving operational efficiencies, focusing on quality.
3. Hands-On: A positive, can-do attitude, rolling your sleeves up and getting stuck in when needed.
4. Stakeholder Management: Building strong relationships through effective stakeholder management, both internally and externally.
5. Sales Through Service: Constantly seeking opportunities for revenue generation via outstanding customer service delivery.
6. Commercial Acumen: Reporting into the board, this role will be highly visible within the business, and you\'ll have complete autonomy, plus any required support from the hierarchy.
This opportunity is being recruited for exclusively by CCP, experts in Customer Operations and CX recruitment. Our network is vast, and since 2007 we\'ve built an incredible reputation for successfully partnering with brands looking to hire and supporting candidates looking to secure a new role, whilst consistently delivering great service.
Please Note: At this time, we are only considering applications from candidates with experience working for a strong customer centric brand, where passionate service delivery is standard practice.
If this role is of interest and you feel you have the relevant experience, please apply online and we\'ll aim to respond to your application within 72 hours. Alternatively, if you have any questions, please email .
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Head of CX & Customer Service in Birmingham employer: CCP Recruitment Limited
Join a dynamic and rapidly expanding brand in Hampshire as the Head of CX & Customer Service, where you will be part of a vibrant work culture that prioritises people leadership and continuous improvement. With a competitive salary and the opportunity to make a significant impact on customer experience, this role offers excellent growth prospects and the chance to work closely with C-level executives in a supportive environment. Embrace the hands-on approach and enjoy the autonomy to drive change while being part of a company that values passionate service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Head of CX & Customer Service in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CCP Recruitment Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CCP Recruitment Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Head of CX & Customer Service in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CCP Recruitment Limited:Your cover letter is your chance to shine! Tell us why you want to work at CCP Recruitment Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CCP Recruitment Limited!
How to prepare for a job interview at CCP Recruitment Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
