Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to enhance customer experience and drive satisfaction.
- Company: Fast-growing DTC retail brand with an entrepreneurial spirit.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Why this job: Join a vibrant team and shape the future of customer care in a thriving startup.
- Qualifications: Proven leadership in contact centres and a passion for customer service.
- Other info: Exciting environment with potential for rapid career advancement.
The predicted salary is between 36000 - 60000 £ per year.
CCP is looking for an experienced Customer Care Manager / Customer Service Manager with proven contact centre leadership experience, ideally in an entrepreneurial DTC retail brand, preferably at startup, or during a period of aggressive growth.
Customer Care Manager in England employer: CCP Recruitment Limited
Contact Detail:
CCP Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Care Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for those interviews by researching the company thoroughly. Understand their customer care philosophy and be ready to share how your experience aligns with their needs, especially if you’ve worked in a startup or during rapid growth.
✨Tip Number 3
Showcase your leadership skills! During interviews, highlight specific examples of how you've led teams in a contact centre environment. Use metrics to back up your achievements – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who can bring their expertise to our team. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Customer Care Manager in England
Some tips for your application 🫡
Show Your Leadership Skills: When applying for the Customer Care Manager role, make sure to highlight your leadership experience in contact centres. We want to see how you've successfully managed teams and driven results, especially in fast-paced environments like startups.
Tailor Your Application: Don’t just send a generic CV! We recommend tailoring your application to reflect the entrepreneurial spirit of our brand. Share specific examples of how you've contributed to growth in previous roles, as this will resonate with us.
Be Authentic: We love authenticity! In your cover letter, let your personality shine through. Tell us why you're passionate about customer care and how you can bring that passion to our team at StudySmarter.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and get back to you faster!
How to prepare for a job interview at CCP Recruitment Limited
✨Know Your Customer Care Metrics
Familiarise yourself with key performance indicators in customer care, such as NPS, CSAT, and first response time. Be ready to discuss how you've used these metrics to drive improvements in previous roles.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership approach in a contact centre environment. Discuss how you motivate teams, handle conflicts, and implement training programmes to enhance customer service.
✨Understand the Brand's Values
Research the company’s mission and values thoroughly. Be prepared to explain how your personal values align with theirs and how you can contribute to their growth, especially in a startup or fast-paced setting.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer service scenarios. Think of real-life examples where you successfully resolved issues or improved processes, and be ready to share those stories.
