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- Tasks: Lead a dynamic customer care team and enhance customer experiences.
- Company: Fast-growing DTC retail brand with a focus on customer satisfaction.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Join a thriving company and make a real difference in customer care.
- Qualifications: Proven leadership experience in customer service and a passion for retail.
- Other info: Exciting opportunity to be part of international expansion and innovation.
The predicted salary is between 28800 - 43200 £ per year.
CCP is looking for an experienced Customer Care Manager / Customer Service Manager with proven contact centre leadership experience, ideally in an entrepreneurial DTC retail brand, preferably at startup, or during a period of aggressive growth.
Our client (a customer-centric DTC retail brand) is currently going through significant international expansion, setting up a new BPO partnership to deliver.
Customer Care Manager in Elstree employer: CCP Recruitment Limited
Contact Detail:
CCP Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Manager in Elstree
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer care space, especially those who have experience in DTC retail. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Show off your leadership skills! When you get the chance to interview, share specific examples of how you've led teams in a contact centre environment. Highlight your successes and how they relate to the entrepreneurial spirit of a startup.
✨Tip Number 3
Research the company thoroughly! Understand their values, mission, and recent developments. This will not only help you tailor your responses but also show that you're genuinely interested in being part of their growth journey.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, it shows you're proactive and serious about joining the team. Don't miss out on the chance to be part of something exciting!
We think you need these skills to ace Customer Care Manager in Elstree
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer care and leadership. We want to see how your background aligns with the entrepreneurial spirit of our client, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for the Customer Care Manager role. Share specific examples of your contact centre leadership experience and how you've contributed to growth in previous roles.
Showcase Your Passion for Customer Service: We love candidates who are genuinely passionate about customer service. In your application, let us know what drives you in this field and how you’ve gone above and beyond to ensure customer satisfaction in your past roles.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at CCP Recruitment Limited
✨Know the Brand Inside Out
Before your interview, dive deep into the company's values, mission, and recent developments. Understanding their customer-centric approach will help you align your answers with their goals and show that you're genuinely interested in the role.
✨Showcase Your Leadership Experience
Prepare specific examples from your past roles where you've successfully led a team in a contact centre environment. Highlight any challenges you faced and how you overcame them, especially in fast-paced or startup settings, as this will resonate with their current growth phase.
✨Demonstrate Your Customer-Centric Mindset
Think of instances where you've gone above and beyond for customers. Be ready to discuss how you measure customer satisfaction and what strategies you've implemented to improve service delivery, as this is crucial for a Customer Care Manager.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's expansion plans and how they envision the role of Customer Care Manager evolving. This not only shows your interest but also gives you a clearer picture of what to expect if you join their team.
