At a Glance
- Tasks: Lead the creation and management of a new proactive outbound contact centre.
- Company: Join an award-winning, fast-growing subscription-based business.
- Benefits: Enjoy a competitive salary, hybrid work model, and career development opportunities.
- Other info: Exciting opportunity for growth in a supportive team culture.
- Why this job: Shape customer experience strategies and make a real impact in a dynamic environment.
- Qualifications: Experience in contact centre management and strategic planning required.
The predicted salary is between 55000 - 60000 £ per year.
Job Description
CCP are delighted to partner with a fast-growing subscription-based business who are looking to recruit a CX Contact Centre Lead. The successful candidate will be responsible for strategically designing, building, and then subsequently operationally managing this brand-new pro-active outbound department.
Location: East London (City)
Logistics: Hybrid 3:2
Salary: £55,000 - £60,000
Company: Award-W...
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CX Contact Centre Lead in London employer: CCP Recruitment Limited
Join a dynamic and innovative team in East London, where we prioritise employee well-being and professional growth. As a CX Contact Centre Lead, you will benefit from a hybrid work model, competitive salary, and a culture that fosters collaboration and creativity, making it an ideal environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land CX Contact Centre Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in CX roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in managing contact centres. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've successfully built and managed teams in previous roles. We want to see your strategic thinking in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace CX Contact Centre Lead in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the CX Contact Centre Lead role. Highlight any relevant experience in managing teams or designing customer experience strategies.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've successfully built or managed customer service departments in the past.
Showcase Your Passion for Customer Experience:In your application, let us know what excites you about customer experience. We want to see your enthusiasm for creating proactive outbound strategies that enhance customer satisfaction.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at CCP Recruitment Limited
✨Know Your CX Inside Out
Make sure you understand the principles of customer experience (CX) and how they apply to a contact centre. Brush up on strategies for designing and managing outbound departments, as this will show your potential employer that you're not just familiar with the role but also passionate about it.
✨Showcase Your Leadership Skills
As a CX Contact Centre Lead, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or managed a project. This will help illustrate your capability to build and operationally manage a new department.
✨Research the Company Culture
Get to know the company’s values and culture before the interview. This will allow you to tailor your responses to align with their ethos, showing that you’re a great fit for their team. Plus, it’ll give you some solid talking points during the conversation.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with insightful questions about the role and the company. Ask about their vision for the new outbound department or how they measure success in CX. This shows your genuine interest and helps you assess if the company is right for you.
