Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic customer service team, ensuring top-notch support and coaching.
- Company: Join CCP, a leading expert in Customer Operations and CX recruitment since 2007.
- Benefits: Enjoy a competitive salary, full training, and a collaborative work environment.
- Why this job: Step up your career while making a real impact in customer service.
- Qualifications: Previous leadership experience in customer service and excellent communication skills required.
- Other info: On-site role in Stevenage, Monday to Friday, with a supportive team culture.
The predicted salary is between 28000 - 42000 £ per year.
Salary: £35,000
Location: Stevenage
Office: On-site (Monday to Friday)
Hours: 9am to 6pm
CCP are delighted to be working with a growing client in Stevenage who are looking to appoint a hands-on and proactive Customer Service Team Leader to support their dedicated customer service team. This is a fantastic opportunity for someone with previous team leadership or supervisory experience within a customer service environment who is ready to take the next step in their career.
As the Customer Service Team Leader, you'll play a key role in overseeing the day-to-day running of a small but busy customer service team. You'll be the go-to person for escalations, process queries, and coaching support - helping your team stay focused and deliver excellent service across calls and emails.
Key Responsibilities:
- Act as the first point of contact for escalated customer queries and team support
- Monitor workloads and ensure service levels are consistently met
- Provide coaching and guidance to team members, ensuring adherence to internal processes
- Support with onboarding and training of new staff
- Promote a positive and collaborative working environment
Must Have:
- Previous experience in a customer service team leader, supervisor, or senior advisor role
- Excellent communication skills, both verbal and written
- A proactive, problem-solving approach and strong attention to detail
- Ability to lead by example, supporting and motivating others
- Strong computer literacy and confidence in learning new systems
You'll receive full training on the company's internal systems and processes, but you must be prepared to lead from the front. You'll be supporting your team to work efficiently, remain customer-focused, and continually improve.
This opportunity is being recruited for by CCP. If suitable, please apply and we'll aim to respond to your application within 48 hours. If you'd like to know more about this opportunity before applying, please email.
CCP are experts in Customer Operations and CX recruitment. Since 2007, we've built an excellent reputation for successfully partnering with brands and supporting candidates in their search for great new roles, while always delivering exceptional service.
Customer Service Team Leader employer: CCP Recruitment Limited
Contact Detail:
CCP Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Familiarise yourself with the company’s customer service philosophy and values. Understanding their approach will help you align your leadership style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Prepare to discuss specific examples from your previous experience where you've successfully led a team or resolved escalated issues. This will demonstrate your hands-on leadership skills and problem-solving abilities.
✨Tip Number 3
Research common challenges faced in customer service environments and think about how you would address them as a leader. Being able to articulate your strategies for overcoming these challenges can set you apart.
✨Tip Number 4
Showcase your ability to foster a positive team culture during any discussions. Highlighting your experience in coaching and motivating team members will resonate well with the hiring managers looking for a proactive leader.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in customer service leadership roles. Use specific examples that demonstrate your ability to manage a team, handle escalated queries, and provide coaching.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your leadership skills. Mention how your proactive approach and problem-solving abilities can benefit the team at CCP.
Highlight Relevant Skills: In your application, emphasise your excellent communication skills and computer literacy. Provide examples of how you've successfully led teams and improved service levels in previous roles.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email to express your continued interest in the position. This shows initiative and enthusiasm for the role.
How to prepare for a job interview at CCP Recruitment Limited
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on your approach to coaching and motivating team members.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle escalated customer queries. Think of specific situations where you resolved conflicts or improved team performance, and be ready to discuss these in detail.
✨Highlight Your Communication Skills
Excellent communication is key in this role. Be prepared to discuss how you ensure clear communication within your team and with customers. You might want to share examples of how you've effectively conveyed complex information in a simple manner.
✨Demonstrate Your Proactive Approach
The job requires a proactive mindset. Share instances where you've taken the initiative to improve processes or enhance customer service. This will show your potential employer that you're not just reactive but also forward-thinking.
