At a Glance
- Tasks: Provide exceptional customer service and build strong relationships with clients.
- Company: Join a leading company in a growing market with exciting growth plans.
- Benefits: Competitive salary, uncapped commission, company pension, and fun events.
- Other info: Dynamic office environment with opportunities for career growth.
- Why this job: Make a real difference by helping customers and guiding them through their needs.
- Qualifications: Excellent communication skills and a personable approach to customer interactions.
The predicted salary is between 30030 - 30030 £ per year.
CCP are delighted to partner with a growing, successful company who are a leader within their market. We are currently supporting them to recruit new Customer Service Advisors for their expanding specialist department at their Head Office in Truro. These roles will be office-based.
As a Customer Service Advisor, you will be responsible for providing exceptional service by building strong relationships with customers, understanding their needs, and maintaining clear communication. You will work closely with internal teams to ensure queries are resolved efficiently, customers receive accurate information, and every interaction reflects the company's commitment to excellence.
Salary: £30,030 Bonus: Uncapped commission
Hours: 37.5 Hours Per Week Monday to Friday, 9am to 5.30pm & required to work 1 in 4 Saturdays 9am to 1pm
Start Date: TBC
Benefits: Company Pension, performance bonus, yearly bonus, paid company events & incentives.
What You’ll Need:
- Excellent professional communication skills with the ability to maintain customer relationships.
- Strong personable skills for positive and successful outcomes.
- Attention to detail with updating customer records accurately.
- Confident and resilient with handling empathic conversations.
If you’re looking for a role where you can help and guide your customers, are driven, and can handle a busy working environment in a company with exciting growth plans, please apply today!
This opportunity is being recruited for by CCP and is being managed by Dan Green. If this role is of interest and you feel you have the relevant experience, please apply online and we will aim to respond to your application within 72 hours.
Customer Service Advisors employer: CCP Recruitment Limited
Join a dynamic and founder-led company in West Dorset, where your role as Customer Experience Manager will be pivotal in shaping exceptional customer journeys. With a strong emphasis on employee development, a supportive work culture, and a structured framework for success, this is an excellent opportunity to grow within a high-retention environment that values quality relationships. Enjoy the benefits of working in a premium subscription-based business that prioritises both team collaboration and individual contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisors
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show that you're genuinely interested and ready to contribute to their success.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it’s crucial to sound confident and personable. Try role-playing with a friend or family member to get comfortable with handling different scenarios.
✨Tip Number 3
Be prepared for situational questions! Think about how you would handle specific customer service challenges. Having examples ready will help you demonstrate your problem-solving skills and resilience during the interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisors
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Customer Service Advisor. We want to see how you can build strong relationships and provide exceptional service, so don’t hold back!
Show Off Your Communication Skills:Since excellent communication is key for this role, use your application to demonstrate your ability to convey information clearly and effectively. We love seeing examples of how you've successfully handled customer interactions in the past.
Be Personable and Authentic:Let your personality shine through! We’re looking for someone who can connect with customers on a personal level, so don’t be afraid to show us who you are and how you approach building relationships.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, we aim to respond within 72 hours, so you won’t be left waiting long!
How to prepare for a job interview at CCP Recruitment Limited
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and what sets them apart in the market. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences where you successfully resolved customer issues or built strong relationships. This will demonstrate your ability to maintain professional communication.
✨Prepare for Empathetic Conversations
Expect questions that assess your ability to handle difficult conversations with empathy. Think of scenarios where you’ve had to manage challenging customer interactions and how you approached them. Highlight your resilience and ability to remain calm under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, growth opportunities, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can contribute to the company’s success.
