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For Companies At a Glance
- Tasks: Lead and inspire a team to enhance customer experience and drive operational improvements.
- Company: Dynamic brand in Hampshire with a focus on customer-centric service.
- Benefits: Competitive salary, hybrid work model, car allowance, and relocation support.
- Why this job: Make a real impact in a rapidly growing business while developing your leadership skills.
- Qualifications: Proven experience in customer service leadership and change management.
- Other info: Join a supportive team with opportunities for professional growth and autonomy.
The predicted salary is between 60000 - 70000 £ per year.
CCP are delighted to have been engaged by a great brand in Hampshire who are looking to recruit a Customer Experience Manager for their rapidly expanding business.
Salary: £60,000 - £70,000
Location: Southampton
Logistics: Hybrid (Minimum 3-days-a-week in-office)
Reports To: C-Level
Please Note: For the right candidate, our client will consider someone that lives far from Southampton, offering a car allowance and relocation support, or weekly hotel/airbnb accommodation. This role requires a physical presence in the operation at least 3 days per week, and we’re looking for a senior leader with a number of key skills:
- People Leadership: Inspiring, coaching, and mentoring people, leading by example.
- Change & Transformation: Continuously looking at ways to improve, re-engineering processes where needed, improving operational efficiencies, focusing on quality.
- Hands-On: A positive, can-do attitude, rolling your sleeves up and getting stuck in when needed.
- Stakeholder Management: Building strong relationships through effective stakeholder management, both internally and externally.
- Sales Through Service: Constantly seeking opportunities for revenue generation via outstanding customer service delivery.
- Commercial Acumen: Reporting into the board, this role will be highly visible within the business, and you’ll have complete autonomy, plus any required support from the hierarchy.
Please Note: At this time, we are only considering applications from candidates with experience working for a strong customer centric brand, where passionate service delivery is standard practice. If this role is of interest and you feel you have the relevant experience, please apply online and we’ll aim to respond to your application within 72 hours. Alternatively, if you have any questions, please email.
Customer Experience Manager employer: CCP Recruitment Limited
Contact Detail:
CCP Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show them you’re not just a fit for the role but also for their team. We want to see that you’re genuinely excited about what they do!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led teams, improved processes, or delivered exceptional customer service. We love hearing about real experiences that showcase your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Experience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Experience Manager. Highlight your experience in people leadership and change management, as these are key skills we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and how you've driven transformation in previous roles. We want to see your personality come through!
Showcase Your Achievements: Don't just list your responsibilities; share specific examples of how you've improved operational efficiencies or generated revenue through outstanding service. Numbers and results speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, we aim to respond within 72 hours!
How to prepare for a job interview at CCP Recruitment Limited
✨Know Your Customer Experience Stuff
Make sure you brush up on the latest trends in customer experience. Understand what makes a brand truly customer-centric and be ready to discuss how you've implemented these principles in your previous roles.
✨Showcase Your Leadership Skills
Prepare examples of how you've inspired and mentored teams in the past. Think about specific situations where your leadership made a difference, and be ready to share those stories during the interview.
✨Be Ready for Change Conversations
Since this role involves transformation, come prepared with ideas on how to improve processes. Think about challenges you've faced and how you overcame them, demonstrating your hands-on approach to problem-solving.
✨Build Relationships on the Spot
Stakeholder management is key, so practice how you'll build rapport quickly. Be ready to discuss how you've successfully managed relationships in the past, both internally and externally, and how that led to better outcomes.
