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- Tasks: Assist patients with medical bookings and provide excellent customer service.
- Company: Join a dynamic team in a fast-paced medical environment in Ferndown.
- Benefits: Enjoy flexible hours, potential for contract extension, and a supportive work culture.
- Why this job: Make a real difference by helping patients while gaining valuable experience.
- Qualifications: No prior experience needed; just bring your communication skills and enthusiasm!
- Other info: Temporary role with a chance to extend beyond the initial 6 weeks.
Temporary Customer Service Advisors
Location: Ferndown
Start Date: Wednesday 7th April
Contract Length: 6 Weeks (possible extension thereafter)
Hours: Monday to Friday, between 8am–3pm (30 hours per week)
We're looking for 10 articulate and professional Customer Service Advisors to support a fast-paced medical booking service in Ferndown. You'll be the first point of contact for patients and healthcare professionals.
Contact Centre Customer Service Agent employer: CCP Recruitment Limited
Contact Detail:
CCP Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Customer Service Agent
✨Tip Number 1
Familiarise yourself with the medical booking service industry. Understanding the common challenges and terminology used in this field will help you stand out during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be the first point of contact for patients, being articulate and professional is key. Consider role-playing scenarios with a friend to build your confidence.
✨Tip Number 3
Research StudySmarter and our values. Knowing what we stand for and how we operate can give you an edge in interviews, allowing you to align your answers with our mission and show that you're a good fit for our team.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and the specific expectations for the Customer Service Agent role, which can help you tailor your approach during the application process.
We think you need these skills to ace Contact Centre Customer Service Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Contact Centre Customer Service Agent position. Tailor your application to highlight relevant experience in customer service.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience. Use bullet points to make it easy to read, and include specific examples of how you've successfully handled customer inquiries or resolved issues.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you are a good fit for the fast-paced environment and how your skills align with the needs of the medical booking service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a customer service role.
How to prepare for a job interview at CCP Recruitment Limited
✨Research the Company
Before your interview, take some time to learn about the medical booking service and its values. Understanding their mission and how they operate will help you tailor your answers and show genuine interest.
✨Practice Common Customer Service Scenarios
Prepare for questions related to customer service situations. Think of examples from your past experiences where you successfully handled difficult customers or resolved issues efficiently.
✨Demonstrate Your Communication Skills
As a Contact Centre Customer Service Agent, clear communication is key. During the interview, speak clearly and confidently, and make sure to listen actively to the interviewer’s questions.
✨Show Enthusiasm for the Role
Express your excitement about the opportunity to work in a fast-paced environment. Highlight your passion for helping others, especially in a medical context, as this will resonate well with the interviewers.
