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For Companies At a Glance
- Tasks: Engage with customers, build relationships, and manage accounts effectively.
- Company: Join a thriving company known for its success in the market.
- Benefits: Enjoy uncapped commission, company pension, and fun paid events.
- Why this job: Experience diverse daily tasks in a fast-growing environment with exciting growth plans.
- Qualifications: Strong communication, negotiation skills, and attention to detail required.
- Other info: Interviews on 22nd or 30th May; apply now for a quick response!
The predicted salary is between 24000 - 36000 £ per year.
CCP are delighted to partner with a growing, successful company who are a successful business within their market. We are currently supporting them to recruit several Collection Account Executives for their growing Specialist department at their Head Office in Truro. The roles will be office based.
As a Collection Account Executive, you will be providing exceptional customer service by fostering strong relationships and maintaining clear, consistent communication.
Salary: £30,030 Bonus: Uncapped commission
Hours: 37.5 Hours Per Week Monday to Friday, 9am to 5.30pm & required to work 1 in 4 Saturdays 9am to 1pm
Interview Date: Thursday 22nd May or Thursday 30th May
Start Date: ASAP
Benefits: Company Pension, performance bonus, yearly bonus, paid company events & incentives.
What You’ll Need:
- Excellent professional communication skills with the ability to maintain customer relationships.
- Strong negotiation skills for positive and successful outcomes.
- Attention to detail with updating customer records accurately.
- Confident and resilient in handling difficult conversations.
If you’re looking for a role where no two days are the same, you are driven and can handle a busy workload in a company with exciting growth plans, please apply today!
Important: To be considered for this role, you must be available to interview on Thursday 22nd May or Thursday 30th May.
This opportunity is being recruited for by CCP and is being managed by Sian Moseley-Moon. If this role is of interest and you feel you have the relevant experience, please apply online and we will aim to respond to your application within 72 hours.
Collections Telephone Agent employer: CCP Recruitment Limited
Contact Detail:
CCP Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Telephone Agent
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding their approach to customer service and collections will help you tailor your responses during the interview, showing that you're a great fit for their culture.
✨Tip Number 2
Practice your negotiation skills. Since this role requires strong negotiation abilities, consider role-playing scenarios with a friend or family member to build your confidence in handling difficult conversations.
✨Tip Number 3
Prepare examples from your past experiences that demonstrate your attention to detail and ability to maintain customer relationships. Having specific stories ready can make a big impact during your interview.
✨Tip Number 4
Be ready to discuss how you handle stress and busy workloads. This role involves managing multiple tasks, so showcasing your resilience and time management skills will be crucial in the interview.
We think you need these skills to ace Collections Telephone Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication and negotiation skills, as these are crucial for the Collections Telephone Agent role. Use specific examples from your past experiences that demonstrate your ability to maintain customer relationships and handle difficult conversations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention your attention to detail and resilience in handling challenging situations, as these traits are essential for success in this role.
Prepare for the Interview: Since interviews are scheduled for specific dates, prepare by practising common interview questions related to customer service and negotiation. Be ready to discuss how you would handle various scenarios that may arise in the role.
Follow Up: After submitting your application, consider sending a brief follow-up email to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at CCP Recruitment Limited
✨Showcase Your Communication Skills
As a Collections Telephone Agent, excellent communication is key. Prepare to demonstrate your ability to maintain clear and consistent communication during the interview. You might want to practice answering questions in a way that reflects your professional tone and clarity.
✨Prepare for Negotiation Scenarios
Since strong negotiation skills are essential for this role, think of examples from your past experiences where you successfully negotiated outcomes. Be ready to discuss these scenarios and how you achieved positive results, as this will show your capability in handling similar situations.
✨Attention to Detail Matters
The job requires updating customer records accurately, so be prepared to discuss how you ensure attention to detail in your work. You could mention specific tools or methods you use to maintain accuracy, which will highlight your suitability for the role.
✨Demonstrate Resilience
Handling difficult conversations is part of the job, so think about times when you've faced challenging interactions. Share how you managed those situations with confidence and resilience, as this will reassure the interviewer of your ability to thrive in a busy environment.
