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For Companies At a Glance
- Tasks: Engage with customers to manage and resolve account collections effectively.
- Company: Join a thriving company known for its success in the market.
- Benefits: Enjoy a supportive office environment with potential growth opportunities.
- Why this job: Be part of a dynamic team making a real impact in customer relations.
- Qualifications: No prior experience required; just bring your enthusiasm and communication skills.
- Other info: This role is based at the Head Office in Truro.
The predicted salary is between 28800 - 48000 £ per year.
CCP are delighted to partner with a growing, successful company who are a successful business within their market. We are currently supporting them to recruit several Collection Account Executives for their growing Specialist department at their Head Office in Truro. The roles will be office based.
Contact Detail:
CCP Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Telephone Agent
✨Tip Number 1
Familiarise yourself with the collections process and terminology. Understanding key concepts like debt recovery, payment plans, and customer negotiation will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Role-playing scenarios with a friend can help you become more comfortable and confident in handling difficult conversations with clients.
✨Tip Number 3
Research the company’s values and culture. Being able to demonstrate how your personal values align with theirs can make a strong impression during your interview.
✨Tip Number 4
Network with current or former employees if possible. They can provide valuable insights into the role and the company, which can help you tailor your approach when applying.
We think you need these skills to ace Collections Telephone Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Collections Telephone Agent position. Tailor your application to highlight relevant experience.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in collections or customer service. Use bullet points to make it easy to read and focus on achievements that demonstrate your suitability for the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work as a Collections Telephone Agent and how your skills align with their needs.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CCP Recruitment Limited
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what sets them apart in the market. This will help you tailor your answers and show genuine interest.
✨Prepare for Common Questions
Anticipate questions specific to the role of a Collections Telephone Agent. Be ready to discuss your experience with customer service, handling difficult conversations, and your approach to resolving disputes.
✨Showcase Your Communication Skills
As a Collections Telephone Agent, strong communication skills are essential. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from past experiences to highlight these skills.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the team dynamics, training processes, or growth opportunities within the company. It shows that you are engaged and serious about the position.
