At a Glance
- Tasks: Manage customer enquiries and ensure top-notch service quality.
- Company: Join a growing company focused on building strong customer relationships.
- Benefits: Permanent position with a supportive team and career growth opportunities.
- Other info: Enjoy a structured office environment with a focus on quality interactions.
- Why this job: Be part of an exciting expansion and make a real difference in customer experience.
- Qualifications: 2+ years in customer service and strong telephone skills required.
The predicted salary is between 24000 - 28000 £ per year.
They are seeking a Customer Experience Advisor to join during an exciting phase of expansion. This role sits at the heart of a high-retention, relationship-led environment where service quality, communication standards and customer loyalty are the core focus.
- Manage inbound customer enquiries via email and telephone
- Process subscription lifecycle requests (billing queries, pauses, reactivations, plan changes)
- Maintain CRM/ticket accuracy and workflow discipline
- Demonstrate strong telephone confidence and professionalism in all calls
- Escalate appropriately and support the wider team in maintaining service excellence
This is not a high-volume call-centre role. It is a relationship-focused position where the quality of interaction matters more than speed.
Requirements:
- 2+ years' experience in a customer service role
- High level of telephone confidence
- Experience using a CRM/customer service platform
- Comfortable working in a structured, office-based SME environment
If this role is of interest and you feel you have the relevant experience, please apply online and we'll aim to respond within 72 hours.
Trainee Customer Service Assistant (Permanent) in Beaminster employer: CCP Recruitment Limited
Join a dynamic team as a Trainee Customer Service Assistant in a thriving office-based environment that prioritises quality interactions and customer loyalty. With a strong focus on employee growth, you will benefit from ongoing training and support, fostering a culture of excellence and collaboration. Located in a vibrant area, this role offers the unique advantage of being part of an expanding company where your contributions are valued and recognised.
