At a Glance
- Tasks: Engage with customers, manage inquiries, and ensure top-notch service quality.
- Company: Join a growing company focused on building strong customer relationships.
- Benefits: Full-time hours, supportive team environment, and career growth opportunities.
- Other info: Not a call centre role; focus on quality interactions over speed.
- Why this job: Be part of an exciting expansion and make a real difference in customer experience.
- Qualifications: 2+ years in customer service and strong telephone communication skills.
The predicted salary is between 24000 - 28000 £ per year.
They are seeking a Customer Experience Advisor to join during an exciting phase of expansion. This role sits at the heart of a high-retention, relationship-led environment where service quality, communication standards and customer loyalty are the core focus.
- Manage inbound customer enquiries via email and telephone
- Process subscription lifecycle requests (billing queries, pauses, reactivations, plan changes)
- Maintain CRM/ticket accuracy and workflow discipline
- Demonstrate strong telephone confidence and professionalism in all calls
- Escalate appropriately and support the wider team in maintaining service excellence
This is not a high-volume call-centre role. It is a relationship-focused position where the quality of interaction matters more than speed.
Requirements:
- 2+ years' experience in a customer service role
- High level of telephone confidence
- Experience using a CRM/customer service platform
- Comfortable working in a structured, office-based SME environment
If this role is of interest and you feel you have the relevant experience, please apply online and we'll aim to respond within 72 hours.
Trainee Customer Service Advisor - Career Opportunity in Beaminster employer: CCP Recruitment Limited
Join a dynamic team as a Trainee Customer Service Advisor in a thriving SME that prioritises quality interactions and customer loyalty. With a strong focus on employee development, you will benefit from a supportive work culture that encourages growth and offers a structured environment to hone your skills. Located in a vibrant area, this role provides a unique opportunity to be part of an expanding company where your contributions truly matter.
