At a Glance
- Tasks: Provide exceptional customer service and build strong relationships with clients.
- Company: Join a growing company in the exciting field of Debt Recovery.
- Benefits: Competitive salary, uncapped commission, and fun company events.
- Other info: Dynamic office environment with great growth opportunities and supportive team culture.
- Why this job: Make a real difference by helping customers and guiding them through their needs.
- Qualifications: Excellent communication skills and a personable approach are essential.
The predicted salary is between 25000 - 28000 £ per year.
Overview
CCP are delighted to partner with a growing company specialising in Debt Recovery. We're recruiting new
Customer Service Advisors for their expanding specialist department at their Head Office in Truro. These roles are office-based.
Responsibilities
- Provide exceptional service by building strong relationships with customers, understanding their needs, and maintaining clear communication.
- Work closely with internal teams to ensure queries are resolved efficiently and customers receive accurate information.
- Ensure every interaction reflects the company's commitment to excellence.
- Salary & Benefits
- Bonus: Uncapped commission
- Hours: 37.5 hours per week, Monday to Friday 9:00 am - 5:30 pm; required to work 1 in 4 Saturdays 9:00 am - 1:00 pm
- Start Date: ASAP
- Benefits: Company Pension, performance bonus, yearly bonus, paid company events & incentives
- What You'll Need
- Excellent professional communication skills with the ability to maintain customer relationships.
- Strong personable skills for positive and successful outcomes.
- Attention to detail with updating customer records accurately.
- Confident and resilient when handling empathic conversations.
- Application
If you're looking for a role where you can help and guide customers, are driven, and can handle a busy working environment in a company with exciting growth plans, please apply today.
This opportunity is being recruited for by CCP and is being managed by Dan Green.
If this role is of interest and you feel you have the relevant experience, please apply online and we will aim to respond to your application within 72 hours.
Apply Now - or - Apply with Indeed.
Customer Service Advisors in Truro employer: Ccp-Recruitment-4
Join a dynamic team at our Truro Head Office, where we prioritise exceptional customer service and foster a supportive work culture. As a Customer Service Advisor, you'll benefit from competitive salary packages, uncapped commission opportunities, and a range of incentives that promote employee growth and engagement. With a commitment to excellence and a focus on building strong relationships, this is an ideal environment for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisors in Truro
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ccp-Recruitment-4. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ccp-Recruitment-4 before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisors in Truro
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ccp-Recruitment-4:Your cover letter is your chance to shine! Tell us why you want to work at Ccp-Recruitment-4 specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ccp-Recruitment-4!
How to prepare for a job interview at Ccp-Recruitment-4
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
