At a Glance
- Tasks: Manage customer enquiries and enhance their experience through quality interactions.
- Company: Join a premium subscription-based business with a focus on customer loyalty.
- Benefits: Competitive salary, structured environment, and opportunities for professional growth.
- Other info: Exciting phase of expansion with a focus on service excellence.
- Why this job: Be part of a team that values relationships over speed and makes a real impact.
- Qualifications: 2+ years in customer service, strong communication skills, and CRM experience.
The predicted salary is between 28000 - 30000 € per year.
Location: West Dorset
Working Arrangements: Full-Time | Office-Based – 5 days per week
Hours: Monday–Friday | 8:00–16:30
Salary: £28,000 – £30,000 – DOE
CCP are proud to partner with a well-established, premium subscription-based business who are continuing to grow their structured customer function. They are seeking a Customer Experience Advisor to join during an exciting phase of expansion. This role sits at the heart of a high-retention, relationship-led environment where service quality, communication standards and customer loyalty are the core focus.
The Role
- Manage inbound customer enquiries via email and telephone
- Process subscription lifecycle requests (billing queries, pauses, reactivations, plan changes)
- Maintain CRM/ticket accuracy and workflow discipline
- Apply structured communication standards across all written and verbal interactions
- Demonstrate strong telephone confidence and professionalism in all calls
- Handle sensitive or challenging conversations with calm professionalism
- Escalate appropriately and support the wider team in maintaining service excellence
- Contribute to ongoing improvements within the customer function
This is not a high-volume call‑centre role. It is a relationship‑focused position where the quality of interaction matters more than speed.
About You
- 2+ years’ experience in a customer service role
- Subscription or e-commerce experience (essential)
- Strong written communication skills (essential)
- High level of telephone confidence
- Experience using a CRM/customer service platform
- Calm, organised and professional under pressure
- Comfortable working in a structured, office-based SME environment
- Based within commutable distance of West Dorset
Senior Customer Experience Advisor employer: Ccp-Recruitment-4
Join a dynamic and supportive team at a premium subscription-based business in West Dorset, where your contributions as a Senior Customer Experience Advisor will be valued in a relationship-led environment. With a focus on service quality and customer loyalty, you'll benefit from a structured work culture that prioritises employee growth and development, alongside competitive salary packages and a commitment to maintaining a healthy work-life balance. This is an excellent opportunity to thrive in a role that emphasises meaningful interactions over high-volume calls, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Experience Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role requires strong telephone confidence, try role-playing with a friend or family member. Focus on maintaining professionalism and handling challenging conversations with ease.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you're engaged and eager to learn more about the company and the role. Plus, it gives you a chance to assess if it's the right fit for you!
✨Tip Number 4
Don't forget to apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities that might pop up.
We think you need these skills to ace Senior Customer Experience Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Customer Experience Advisor role. Highlight your relevant experience in customer service and any specific skills that match the job description, like strong written communication.
Showcase Your Experience:We want to see your 2+ years of customer service experience shine through! Share specific examples of how you've handled customer enquiries or resolved issues, especially in subscription or e-commerce settings.
Keep It Professional:Since this role is all about maintaining high communication standards, ensure your written application reflects professionalism. Use clear language, proper grammar, and a friendly tone to show you can communicate effectively.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly. We’re excited to hear from you!
How to prepare for a job interview at Ccp-Recruitment-4
✨Know Your Customer Experience
Make sure you understand the core principles of customer experience, especially in a subscription-based business. Brush up on how to manage customer inquiries and handle sensitive conversations with professionalism. This will show that you’re not just familiar with the role but genuinely passionate about enhancing customer relationships.
✨Demonstrate Your Communication Skills
Since strong written and verbal communication is essential for this role, practice articulating your thoughts clearly. Prepare examples from your past experiences where you successfully managed customer interactions, especially those that required calmness and professionalism under pressure.
✨Familiarise Yourself with CRM Tools
If you have experience with CRM platforms, be ready to discuss it! If not, do a bit of research on common systems used in customer service. Being able to talk about how you would maintain ticket accuracy and workflow discipline will set you apart as a candidate who’s ready to hit the ground running.
✨Show Your Problem-Solving Skills
Think of specific instances where you’ve contributed to improvements in customer service processes. Be prepared to share these examples during the interview, as they’ll highlight your proactive approach and ability to support the wider team in maintaining service excellence.
