TfGM is seeking a Performance & Insight Lead to transform how Customer Care uses data to improve outcomes for customers and colleagues. You will develop reporting frameworks, dashboards and analytical products to provide visibility of service performance, demand and operational effectiveness.
You will partner with Customer Care, Experience and product teams to embed data-driven decision making, develop KPIs, and support large-scale transformation across the organisation.
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Customer Care Insight Lead: Data-Driven Performance in Manchester employer: CCMA
CCMA is an exceptional employer that prioritises employee development and well-being, offering a supportive work culture where team leaders can thrive. With a focus on continuous improvement and compliance, employees benefit from comprehensive training and growth opportunities, all while contributing to meaningful outcomes in the debt management sector. Located in the UK, CCMA fosters a collaborative environment that empowers its staff to make a real difference in customer resolutions.
