CCMA in the United Kingdom is seeking a Customer Resolution Team Leader to guide two specialist teams handling debt management reviews and complex, high-risk cases. You will oversee quality, governance and efficient customer journeys, ensuring fair outcomes in line with FCA regulations.
You will lead and develop Advisors and Support Officers, manage HR activities, recruitment, training, KPIs and workload planning, while embedding continuous improvement and escalation handling across the
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Customer Resolution Team Lead – DMPs & Escalations employer: CCMA
CCMA is an exceptional employer that prioritises employee development and well-being, offering a supportive work culture where team leaders can thrive. With a focus on continuous improvement and compliance, employees benefit from comprehensive training and growth opportunities, all while contributing to meaningful outcomes in the debt management sector. Located in the UK, CCMA fosters a collaborative environment that empowers its staff to make a real difference in customer resolutions.
