Customer Service QA Analyst – Insight-Driven Quality in Skelmersdale

A leading online pharmacy in the UK is seeking a Customer Service Quality Analyst to enhance customer experience by evaluating service interactions and ensuring they meet quality standards. The role involves analytical assessment and close collaboration with the customer service team to identify areas for improvement. The ideal candidate will excel in data analysis and possess strong communication skills. This permanent position features flexible hours and a salary of £28,000.