The Service Centre Training Team Leader will oversee the Training function across the Service Centre, ensuring colleagues have the skills and confidence to deliver an exceptional member experience.
This role owns end-to-end training lifecycle—onboarding, route to competency, refresher training and leadership development—leading two Training Specialists based in Ipswich and Manila, and collaborating with Operations, Product and Quality teams.
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Service Centre Training Team Lead (Hybrid) employer: CCMA - Call Centre Management Association
The CCMA is an exceptional employer that champions a collaborative and supportive work culture, allowing Engagement Managers to thrive in a flexible, home-based environment. With a strong focus on professional development and meaningful engagement within the contact centre industry, employees benefit from networking opportunities, access to exclusive resources, and a chance to make a significant impact on the industry's future. Join us to be part of a passionate team dedicated to transforming perceptions and driving success for contact centre leaders across the UK.
Contact Details:
CCMA - Call Centre Management Association Recruitment Team
