CCMA - Call Centre Management Association in Durham is seeking a Customer Resolutions Manager to build and lead a new resolutions team, delivering outstanding customer outcomes from day one.
The role begins with a four-week training programme, then moves to a hybrid pattern with 2–3 days in the office and the rest remote, supported by coaching and strong collaboration with stakeholders as the operation scales.
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Resolution Team Lead - Hybrid (Durham, FTC) in North East employer: CCMA - Call Centre Management Association
The CCMA is an exceptional employer that champions a collaborative and supportive work culture, allowing Engagement Managers to thrive in a flexible, home-based environment. With a strong focus on professional development and meaningful engagement within the contact centre industry, employees benefit from networking opportunities, access to exclusive resources, and a chance to make a significant impact on the industry's future. Join us to be part of a passionate team dedicated to transforming perceptions and driving success for contact centre leaders across the UK.
Contact Details:
CCMA - Call Centre Management Association Recruitment Team
