Zopa is seeking a Customer Service Team Leader in Manchester to guide a frontline team in resolving escalated enquiries and delivering superb customer experiences. You will oversee workloads, coach agents, and drive KPI-led performance while partnering with the product team on customer-centric improvements.
The role operates on a rotating pattern (8:00–20:00) and includes a hybrid office presence. You will mentor staff, manage performance, and help shape a positive team culture aligned with Zopa
#J-18808-LjbffrHybrid Service Team Leader — Drive High-Impact Support in Manchester employer: CCMA - Call Centre Management Association
At National Grid, we pride ourselves on being an exceptional employer that champions a culture of collaboration and innovation. Our Warwick office offers a hybrid working model, allowing for flexibility and work-life balance, while our commitment to employee development ensures that you have ample opportunities to grow your career in the energy sector. Join us in making a meaningful impact as we drive the energy transition and create a sustainable future together.
Contact Details:
CCMA - Call Centre Management Association Recruitment Team
