Zopa seeks a senior head of complaints to lead a high‑caliber team focused on delivering fair, regulated outcomes. You will shape end‑to‑end complaints handling, ensure alignment with FCA DISP and Consumer Duty, and drive product and process changes using customer insight.
The role requires collaboration with Product, Risk, Legal and Operations in a hybrid London setting. You will own escalation handling, quality frameworks and risk reporting, guiding complex cases while maintaining strong
#J-18808-LjbffrSenior Complaints & Regulatory Risk Lead in London employer: CCMA - Call Centre Management Association
At National Grid, we pride ourselves on being an exceptional employer that champions a culture of collaboration and innovation. Our Warwick office offers a hybrid working model, allowing for flexibility and work-life balance, while our commitment to employee development ensures that you have ample opportunities to grow your career in the energy sector. Join us in making a meaningful impact as we drive the energy transition and create a sustainable future together.
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CCMA - Call Centre Management Association Recruitment Team
