CCMA Academy in the United Kingdom is seeking a dynamic Learning Partner to design, deliver and evaluate high‑impact learning solutions for our member network.
You will diagnose needs, deliver blended learning across virtual and face‑to‑face formats, coach individuals and teams, and demonstrate measurable ROI across programmes. Travel across the UK is required to build trusted relationships with frontline staff to senior leaders.
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Learning Partner: Contact Centre Impact & ROI employer: CCMA - Call Centre Management Association
The CCMA is an exceptional employer that champions a collaborative and supportive work culture, allowing Engagement Managers to thrive in a flexible, home-based environment. With a strong focus on professional development and meaningful engagement within the contact centre industry, employees benefit from networking opportunities, access to exclusive resources, and a chance to make a significant impact on the industry's future. Join us to be part of a passionate team dedicated to transforming perceptions and driving success for contact centre leaders across the UK.
Contact Details:
CCMA - Call Centre Management Association Recruitment Team
