At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and achieve commercial goals.
- Company: Kura, a leading company in customer experience operations based in Glasgow.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Join a growth-focused culture that values teamwork and innovation.
- Why this job: Shape the future of customer service while making a real impact on client relationships.
- Qualifications: Experience in contact centre or BPO operations with a proven track record in KPI delivery.
The predicted salary is between 40000 - 50000 £ per year.
Kura in Glasgow is seeking an experienced Customer Experience Leader to head a high-performing operations team within a major client project.
You will shape delivery, coaching leaders, and ensuring the team delivers outstanding service while meeting commercial objectives.
This role requires a strong background in contact centre or BPO operations, a track record of KPI delivery, and the ability to build trusted client relationships while fostering a positive, growth-focused culture.
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Customer Experience Operations Leader in Glasgow employer: CCMA - Call Centre Management Association
At National Grid, we pride ourselves on being an exceptional employer that champions a culture of collaboration and innovation. Our Warwick office offers a hybrid working model, allowing for flexibility and work-life balance, while our commitment to employee development ensures that you have ample opportunities to grow your career in the energy sector. Join us in making a meaningful impact as we drive the energy transition and create a sustainable future together.
Contact Details:
CCMA - Call Centre Management Association Recruitment Team
