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- Tasks: Manage data protection compliance and oversee customer data rights requests.
- Company: Join M&S, a trusted retailer focused on quality and exceptional service.
- Benefits: Enjoy 20% discount, competitive holidays, and wellbeing support.
- Why this job: Be part of an inclusive team driving innovation in retail.
- Qualifications: Experience in data protection or compliance preferred; strong analytical skills required.
- Other info: We welcome diverse applicants; passion and hard work matter most.
The predicted salary is between 36000 - 60000 £ per year.
Summary
At M&S, our vision is to be the most trusted retailer, doing the right thing for our customers with quality products at the heart of everything we do.
We’re looking for an experienced data, risk & compliance manager to join the M&S Customer Service Centre, to ensure, with support from the central DPO function, that operational practices in customer services are compliant with data protection laws and internal policy, while overseeing customer data rights requests and data protection complaints. You’ll collaborate with Central Teams, Business Continuity, Workplace Services, and HSBC.
Keep reading below to find out more…
What’s in it for you
Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.
Here are some of the benefits we offer that make working for M&S just that little bit more special…
- After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work.
What you’ll do
Your key accountabilities will include
- Data protection risk management including maintaining statutory records of processing activity within customer services and conducting Data Protection Risk Assessments (if required).
- Oversight and supervision of procedures for managing customers rights’ requests (principally subject access requests and right to be forgotten requests).
- Oversight of customer services process for handing data protection complaints and dealing with escalated customer data protection concerns or complaints
- Advising customer service colleagues, particularly Exec Team, on data protection compliance.
- Supporting on data protection compliance aspects of projects within customer services, and supplier on-boarding
- Working with Capita to mitigate risk of non-compliance to law and policy, including by training, monitoring, communications, follow up and escalation
- Fact-finding and supporting central DPO team in relation to complaints/ investigations by DP regulators
- Implementing DP compliance and risk mitigation controls in CSC
- Supporting on DP compliance as regards systems/platforms.
- Providing and contributing to data protection training
- Collation and reporting of DP metrics
- Oversight of Business Continuity plans across all sites
- Strong links with Model Office and training teams to ensure robust DP processes
Who you are
Your skills and experience will include
Technical Skills
- Data focused with an analytical mindset
- Strong organisational skills, with good ability to prioritise and present data led status updates
- Working knowledge of data protection legislation, regulation and guidance particularly as it relates to data subject’s rights.
- Good working knowledge of systems and technology used by Customer Services
- Strong communication/ presentation skills with ability to build trusted relationships
Experience required
- Worked in data protection / privacy compliance role (preferred)
- Worked in compliance role
- Experience in retail or similar sector (preferred)
Formal Qualification (preferred but not essential)
- Data Protection Accreditation
- BCS
- IAPP
- Other
Everyone’s welcome
We’re ambitious about the future of retail. We’re innovating, disrupting, and leading the way into a more inspiring, digital era. It’s an exciting time to be part of M&S.
To support us on our journey, we’re building inclusive, diverse teams where everyone can be themselves, do their best work, and make change happen. We support each other and succeed together.
Don’t worry if you don’t meet every single requirement of the job description. It’s more of a guide to what’s possible within the role. If you’re passionate, ready to work hard, and think the role feels right for you, we’d love to hear from you.
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Data, Risk & Compliance Manager Marks and Spencer employer: CCMA - Call Centre Management Association
Contact Detail:
CCMA - Call Centre Management Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data, Risk & Compliance Manager Marks and Spencer
✨Tip Number 1
Familiarise yourself with the latest data protection laws and regulations, especially those relevant to customer rights. This knowledge will not only help you in interviews but also demonstrate your commitment to compliance.
✨Tip Number 2
Network with professionals in the data protection and compliance field. Attend industry events or webinars to connect with others who may have insights into M&S's culture and expectations for this role.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed data protection risks or compliance issues. This will showcase your practical knowledge and problem-solving skills.
✨Tip Number 4
Research M&S’s values and recent initiatives related to data protection and customer service. Tailoring your conversation to align with their mission can set you apart as a candidate who truly understands their goals.
We think you need these skills to ace Data, Risk & Compliance Manager Marks and Spencer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in data protection, risk management, and compliance. Use keywords from the job description to demonstrate that you meet the specific requirements of the Data, Risk & Compliance Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for data protection and compliance. Mention specific examples from your previous roles that showcase your analytical skills and ability to manage customer data rights requests effectively.
Showcase Relevant Skills: Emphasise your strong organisational skills and your working knowledge of data protection legislation. Highlight any formal qualifications or certifications you have in data protection, as well as your experience in the retail sector if applicable.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a role focused on compliance and risk management.
How to prepare for a job interview at CCMA - Call Centre Management Association
✨Understand Data Protection Legislation
Make sure you have a solid grasp of data protection laws and regulations, especially those relevant to customer rights. Be prepared to discuss how these laws impact operational practices in customer service.
✨Showcase Your Analytical Skills
As a Data, Risk & Compliance Manager, you'll need to demonstrate your analytical mindset. Bring examples of how you've used data to inform decisions or improve processes in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world situations. Think about past experiences where you managed data protection complaints or compliance issues and be ready to share those stories.
✨Highlight Your Communication Skills
Strong communication is key in this role. Be ready to explain complex data protection concepts in simple terms, and provide examples of how you've built trusted relationships with colleagues or stakeholders in the past.
