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- Tasks: Manage forensic cases from start to finish, ensuring evidence continuity and excellent customer service.
- Company: Join a leading digital forensics team in Stratford upon Avon.
- Benefits: Gain valuable experience, develop skills, and work in a supportive environment.
- Other info: Flexible working environment with opportunities for personal growth.
- Why this job: Be part of a crucial process that impacts justice and public safety.
- Qualifications: GCSE Maths and English; proficiency in Microsoft Office and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
To ensure the smooth flow and management of PC, Cell Site, CCTV and mobile phone cases from receipt until dispatch.
Reporting To: FCT Team Leader
Location: Stratford upon Avon
Department / Division: Digital Forensics
Main Duties & Responsibilities:
- Being first point of contact for contracted clients of CCL, overseeing the submissions, ensuring evidence continuity and case management from receipt to dispatch.
- Dealing with customer enquiries, by email and telephone.
- Ability to work with precision, accuracy and high attention to detail.
- Liaise with customers and arrange for collection/delivery of exhibits to CCL laboratory.
- Inspection of items arriving at CCL.
- Receipting of items on CCL Systems ensuring the continuity of evidence.
- Loading cases onto Focal Point case management system.
- Quality checking the case loading process ensuring any anomalies are documented and the customer is notified (if applicable).
- Customer reporting and monitoring Projected Return Dates (PRDs) of cases.
- Updating Focal Point case management system ensuring information is accurate and up to date with the current status of a case.
- Auditing of Exhibit Store (Team Effort) & Archives.
- Working with the other departments within CCL to ensure correct case management and excellent customer service.
- Create quotes and obtain authorisation for casework when required from clients.
- Upon completion of case, arrange for delivery by CCL or collection by client.
- Release and sign out exhibits and casework to client or CCL driver ensuring continuity of evidence.
- Invoicing of completed cases on the case management system and assisting Finance.
- Produce Management Information for CCL-Group Management Team and for Customers, as required, including weekly/monthly work reports.
Required Skill Set & Experience:
- Proficient in Microsoft Product – Word, Excel and SharePoint.
- Ability to use a range of software packages.
- Ability to multitask and manage a busy workload.
- Good interpersonal and communication skills.
- Ability to work independently and make sound and reasoned judgements.
- Computer literate.
- Excellent planning and organisational skills.
- Ability to work as part of a team.
- Flexibility.
Education: GSCE Maths and English
Personal Attributes:
- Positive and motivated attitude.
- Confident communicator.
- Team player.
- Ability to work under pressure.
- Conscientious and reliable.
- Solution focused.
- Organised.
Competencies:
- Effective Communication.
- Personal Awareness.
- Personal Effectiveness.
- Problem Solving.
- Team Working.
- Accuracy of work.
- High attention to detail.
Other Role Requirements:
- Minimum 5 years UK residency.
- Satisfactorily pass pre-hire and annual security clearance procedures in accordance with the ACPO (Association of Chief Police Officers) National Vetting Scheme.
Equal Opportunities: CCL is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Forensic Case Officer (Maternity Cover) in Stratford-upon-Avon employer: CCL Solutions Group
Contact Detail:
CCL Solutions Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Forensic Case Officer (Maternity Cover) in Stratford-upon-Avon
✨Tip Number 1
Network like a pro! Reach out to people in the forensic field, attend relevant events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to case management and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your attention to detail during interviews. Bring examples of how you've managed cases or projects in the past, highlighting your organisational skills and ability to work under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Forensic Case Officer (Maternity Cover) in Stratford-upon-Avon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the job description. We want to see how you can bring your unique experience to the role of Forensic Case Officer!
Show Off Your Attention to Detail: Given the nature of the role, it's crucial to demonstrate your precision and accuracy. Use examples from your past experiences where you've successfully managed detailed tasks or projects.
Communicate Clearly: Effective communication is key! Whether it’s in your written application or during any follow-up, make sure your messages are clear and professional. We appreciate a confident communicator who can engage with clients effectively.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at CCL Solutions Group
✨Know Your Stuff
Make sure you understand the key responsibilities of a Forensic Case Officer. Familiarise yourself with case management systems like Focal Point and be ready to discuss how you would ensure evidence continuity and manage customer enquiries effectively.
✨Show Off Your Attention to Detail
This role requires high precision and accuracy, so be prepared to give examples from your past experiences where your attention to detail made a difference. Whether it’s managing case files or quality checking processes, highlight your meticulous nature.
✨Brush Up on Your Tech Skills
Since proficiency in Microsoft products is essential, make sure you’re comfortable discussing how you’ve used Word, Excel, and SharePoint in previous roles. You might even want to mention any specific software packages you’ve worked with that relate to case management.
✨Be a Team Player
Collaboration is key in this role, so think of examples where you’ve successfully worked as part of a team. Emphasise your interpersonal skills and how you can contribute to a positive team environment while managing your own workload.