At a Glance
- Tasks: Support customers via email, live chat, and phone while managing maintenance requests.
- Company: Join VPZ, the UK's leading vape retailer with over 190 locations.
- Benefits: Earn £14.00 per hour with opportunities for growth in a dynamic team.
- Other info: Fast-paced environment with a focus on teamwork and problem-solving.
- Why this job: Be the voice of our brand and make a difference in customer satisfaction.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 14 - 14 £ per hour.
Pay: £14.00 per hour
About us
VPZ is the UK's number one vape retailer. Since opening our first store in Edinburgh, we've expanded to over 190 locations across the UK and we're not stopping there. We are known for setting and driving the standards within the vape industry.
About the Role
We are looking for a Customer Service & Maintenance Representative to join our growing operations team. In this role, you will act as the main point of contact for customers, supporting them via email, live chat, and telephone, while also coordinating maintenance requests and working with suppliers to resolve issues quickly and efficiently.
Key Responsibilities
- Respond to customer queries via phone, email, and live chat
- Ensure high levels of customer satisfaction and meet service targets
- Record and manage all customer interactions accurately within CRM systems
- Review and improve customer service scripts and processes
- Manage maintenance tickets and organise repair or service jobs
- Liaise with external suppliers to obtain quotes and schedule work
- Provide updates to internal and external stakeholders on job progress
- Prioritise tasks and resolve issues effectively in a fast-paced environment
Skills & Experience
- Previous customer service or support experience
- Strong phone communication and active listening skills
- Good organisational and problem solving skills
- Ability to prioritise tasks and work both independently and as part of a team
- Proficient in Microsoft Office
Additional Information
- Applicants must be 18 years or older
- Any job offer will be subject to pre-employment screening checks
- Please apply with an up-to-date CV
Customer Service & Maintenance Representative in Newbridge employer: CCHG Ltd
VPZ is an exceptional employer, offering a dynamic work environment in the heart of Edinburgh where you can thrive as a Finance Graduate. With a clear progression pathway and hands-on experience alongside finance leadership, you'll be empowered to grow your career while enjoying generous employee benefits, including significant discounts and incentives. Join us at this exciting time of expansion and be part of a team that values innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Maintenance Representative in Newbridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CCHG Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CCHG Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & Maintenance Representative in Newbridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CCHG Ltd:Your cover letter is your chance to shine! Tell us why you want to work at CCHG Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CCHG Ltd!
How to prepare for a job interview at CCHG Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
