At a Glance
- Tasks: Support residents facing financial hardship and help them access essential benefits.
- Company: Join a caring team at a leading social housing provider in Croydon.
- Benefits: Enjoy 25 days annual leave, private healthcare, and flexible working options.
- Other info: Hybrid working model with opportunities for community engagement and growth.
- Why this job: Make a real difference in people's lives while developing your career in housing.
- Qualifications: Experience with vulnerable people and strong communication skills are essential.
Are you a resilient and adaptable team player? Looking for a resident-facing role in a caring team, where everyone makes a difference? Join us as our Welfare & Income Assistant.
Full Time - 35 hours per week
Permanent
Office Location: Croydon
Patch Area: Croydon, Sutton & Bromley
Hybrid working (2 days in the office, alongside resident visits and community-based working)
Salary: £30,754.50 per annum
Benefits on offer: 25 days annual leave (increasing by 1 day for each completed year of service), celebration leave, matched pension contributions, private healthcare, health plan benefits, flexible working and more.
We are looking for someone who is passionate about supporting residents and looking to develop their career within housing. Working alongside our Welfare & Debt Advisor and Income Team, you will support residents experiencing financial hardship, helping them access benefits, maximise income, sustain their tenancies and connect with services that can improve their wellbeing. This is a varied role combining welfare support, financial inclusion and tenancy sustainment. You will build positive relationships with residents, partner agencies and colleagues to help achieve the best possible outcomes.
Essential Requirements
- Full UK driving licence
- Basic DBS check
- Right to work in the UK
What You'll Bring to ccha
- Experience of working with vulnerable people.
- Experience within housing, support services, customer service or a similar resident-focused environment.
- Knowledge or understanding of welfare benefits, gained either professionally or through lived experience.
- Strong communication and relationship-building skills.
- Good organisational and IT skills.
- The ability to manage a varied workload and work independently when required.
- A commitment to delivering excellent customer service and positive outcomes for residents.
About Us
Founded as Croydon Churches Housing Association, ccha is a social housing provider with a focus on quality homes and excellent customer care. We have over 1,600 homes across Croydon, Sutton and Bromley, providing social housing, Shared Ownership and outright sales. We aspire to build more quality homes and continue to have a positive impact on the local communities in which we operate. Our focus is on ensuring that our residents are happy and safe in their homes.
If you're interested, please apply via where the full job description can be found.
Other roles you may have experience of include: Housing Assistant, Tenancy Support Worker, Resident Support Officer, Welfare Benefits Advisor, Income Assistant, Housing Officer, Community Support Worker, Financial Inclusion Officer, Support Worker.
Welfare and Income Assistant in South Croydon employer: Ccha
ccha is an exceptional employer dedicated to making a positive impact in the Croydon, Sutton, and Bromley areas. With a strong focus on employee wellbeing, we offer generous benefits including 25 days of annual leave, private healthcare, and flexible working arrangements, all within a supportive team environment that values resilience and adaptability. Join us to develop your career in housing while helping residents achieve financial stability and improve their quality of life.
StudySmarter Expert Advice🤫
We think this is how you could land Welfare and Income Assistant in South Croydon
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Ccha.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Ccha!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Ccha, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Ccha or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Welfare and Income Assistant in South Croydon
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Ccha:Before hitting send, make sure to tailor your application specifically to Ccha! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Ccha
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
