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- Tasks: Lead a team to deliver top-notch neighbourhood services and manage tenancy issues.
- Company: Join ccha, a small but impactful housing association dedicated to community development.
- Benefits: Enjoy 25 days leave, private health, flexible working, and a matching pension.
- Why this job: Make a real difference in residents' lives while working in a supportive, dynamic environment.
- Qualifications: Must have a driving license, housing experience, and strong people management skills.
- Other info: Hybrid work model with flexibility based on service needs; apply by January 19, 2025.
Do you want to be part of a caring, forward thinking team who make a difference? Join us as our new Senior Neighbourhood Officer Full time – 35 hours per week Hybrid working (2 days in office, 1 day onsite, 2 days at home, flexible based on needs of the service) Location: Croydon. Working across 3 Boroughs, Croydon, Bromley and Sutton Salary – £45,518.00 Benefits on offer: 25 days leave, matching pension, private health, flexible working and more. Interview dates 28/29 January 2025 Advert Closing date on Sunday 19 January at 23.59pm Essential requirements for our Senior Neighbourhood Officer: Driving license Access to a vehicle and business use insurance DBS check Experience of working in social housing and a good understanding Housing Law and dealing effectively with complex tenancy management issues. Key Skills Required Customer focused and able to understand our diverse residents’ need Experience of managing and supporting staff and an ability to teach and train others effectively. Able to work collaboratively and deliver in a fast-paced and busy environment. An exciting opportunity has arisen in our friendly Neighbourhood services team, we are looking for in a Senior Neighbourhood Officer: Great people skills In-depth housing knowledge to help manage our team and a small patch in delivering proactive and customer-focussed tenancy and neighbourhood services. Management skills to assist in delivering a high-quality service (including leading on cases of ASB and complex housing management) Improving services and delivering an excellent housing management service to our residents in our general needs accommodation. At ccha, we are committed to ‘delivering on our promises’, providing a high-quality service to residents and developing more homes within the community. As a small housing association with big goals, we employ just over 50 members of staff and look after nearly 1600 homes. If you’re interested, please apply via Other roles you may have experience could include: Housing Management/ senior/ team leader/ Neighbourhood services/ officer/ housing associations/ not for profit
Senior Neighbourhoods Officer employer: Ccha
Contact Detail:
Ccha Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Neighbourhoods Officer
✨Tip Number 1
Familiarize yourself with the specific housing laws and regulations relevant to Croydon, Bromley, and Sutton. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the local context.
✨Tip Number 2
Highlight your experience in managing and supporting staff during your conversations. Be ready to share specific examples of how you've successfully trained others or led a team in a fast-paced environment.
✨Tip Number 3
Prepare to discuss your customer-focused approach. Think of instances where you've effectively addressed diverse resident needs and how you can apply that experience to improve services at ccha.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've dealt with complex tenancy management issues or cases of anti-social behavior (ASB) in the past. This will illustrate your capability to handle the challenges of the role.
We think you need these skills to ace Senior Neighbourhoods Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior Neighbourhood Officer position. Make sure you understand the key responsibilities and essential requirements, such as experience in social housing and knowledge of Housing Law.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize your customer-focused approach, management skills, and any experience dealing with complex tenancy management issues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the organization. Mention specific examples from your past experiences that demonstrate your ability to manage staff, improve services, and work collaboratively in a fast-paced environment.
Prepare for the Interview: If selected for an interview, prepare by thinking about how you can contribute to the team and the community. Be ready to discuss your previous experiences in housing management and how you would handle specific scenarios related to tenancy and neighbourhood services.
How to prepare for a job interview at Ccha
✨Show Your Passion for Community Service
Make sure to express your genuine interest in making a difference in the community. Share specific examples of how you've positively impacted residents in previous roles, especially in social housing.
✨Demonstrate Your Housing Knowledge
Be prepared to discuss your understanding of housing law and complex tenancy management issues. Highlight any relevant experiences where you successfully navigated these challenges.
✨Highlight Your Management Skills
Since this role involves managing and supporting staff, be ready to talk about your leadership style. Provide examples of how you've trained or mentored others in a fast-paced environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life situations, such as dealing with anti-social behavior or complex housing management cases. Think of scenarios from your past experience and how you handled them.
