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For Companies At a Glance
- Tasks: Lead neighbourhood management and support teams to create thriving communities.
- Company: Join ccha, a dedicated social housing provider focused on quality and care.
- Benefits: Enjoy 25 days leave, flexible working, private healthcare, and a matching pension.
- Why this job: Make a real difference in communities while developing your career in housing.
- Qualifications: Experience in social housing and strong people skills are essential.
- Other info: Hybrid working model with excellent growth opportunities in a supportive environment.
The predicted salary is between 40000 - 60000 £ per year.
Are you passionate about making a difference in communities? Do you have the skills and experience to lead on delivering excellent neighbourhood services? We are seeking a Senior Neighbourhoods Officer to join our dedicated team. This is an exciting opportunity for someone with excellent people skills, in-depth housing management knowledge, and proven experience in delivering high-quality housing.
Key Responsibilities
- Lead on all aspects of tenancy and neighbourhood management, ensuring safe, welcoming and thriving communities.
- Provide guidance and support to Neighbourhood Officers, sharing expertise and driving continuous improvement.
- Manage complex tenancy cases, including anti-social behaviour, tenancy breaches, and safeguarding issues.
- Work collaboratively with residents, colleagues, and partner agencies to achieve positive outcomes.
- Ensure compliance with legislation, policy, and best practice in housing management.
Essential Requirements
- Right to Work in UK
- Basic DBS check
- Full UK driving licence
About You
- Customer focused and able to understand our diverse residents' needs.
- A proactive, solution-focused approach, with the ability to lead and inspire others.
- Experience of working in social housing and a good understanding of Housing Law, dealing effectively with complex tenancy management issues and ASB.
- Estate management experience.
- Able to work collaboratively and deliver in a fast-paced and busy environment.
Benefits
- 25 days leave (+1 day increase after each year of employment)
- Extra holidays for celebration days
- Matching pension
- Private healthcare and health plan benefit provider
- Flexible working
Other Information
- Full time - 35 hours per week
- Fixed Term Contract - 12 months
- Office Location: Croydon
- Hybrid working (1-3 days onsite and in the office per week, dependant on business requirements)
- Salary: £47,963 P.A.
- Interview dates: Thursday 19 February 2026
- Advert Closing date: Sunday 8 February 23:59
If you are a confident and motivated housing professional with the passion and expertise to support our communities, we would love to hear from you.
About us
Founded as Croydon Churches Housing Association, ccha is a social housing provider with a focus on quality homes and excellent customer care. We have over 1600 homes across 3 London Boroughs, Croydon, Sutton & Bromley. We provide a variety of homes including social housing, Shared Ownership and outright sales.
Senior Neighbourhood Officer in London employer: Ccha
Contact Detail:
Ccha Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Neighbourhood Officer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its community initiatives. Show us how your experience aligns with their mission to create safe and thriving neighbourhoods. We love candidates who are genuinely passionate about making a difference!
✨Tip Number 3
Practice your people skills! As a Senior Neighbourhood Officer, you'll need to demonstrate your ability to lead and inspire others. Role-play common scenarios with friends or family to build your confidence before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team and making a positive impact in the communities we serve.
We think you need these skills to ace Senior Neighbourhood Officer in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for making a difference in communities shine through. We want to see how your values align with our mission at StudySmarter and how you can contribute to creating safe and welcoming neighbourhoods.
Highlight Relevant Experience: Make sure to showcase your experience in housing management and any relevant skills you have. We’re looking for someone who can manage complex tenancy cases and has a solid understanding of Housing Law, so don’t hold back on those details!
Be Personable: Since this role involves working closely with residents and colleagues, it’s important to convey your excellent people skills. Use your application to demonstrate how you’ve successfully collaborated with others in the past and how you can inspire your team.
Follow Our Application Process: We encourage you to apply through our website to ensure your application is received properly. Make sure to double-check everything before hitting send, as we want to see your best work right from the start!
How to prepare for a job interview at Ccha
✨Know Your Community
Before the interview, take some time to research the specific communities the company serves. Understanding their unique challenges and needs will show your passion for making a difference and demonstrate that you’re proactive about your role as a Senior Neighbourhood Officer.
✨Showcase Your People Skills
Since this role requires excellent people skills, prepare examples of how you've successfully managed relationships with residents or colleagues in the past. Think about times when you’ve resolved conflicts or inspired others, as these stories will highlight your ability to lead and support.
✨Be Ready for Complex Scenarios
Expect questions about managing complex tenancy cases, including anti-social behaviour and safeguarding issues. Prepare specific examples from your experience where you navigated these challenges effectively, showcasing your problem-solving skills and knowledge of housing law.
✨Collaborative Mindset
This role involves working closely with various stakeholders. Be prepared to discuss how you’ve collaborated with different teams or agencies in the past. Highlight your ability to work in a fast-paced environment while maintaining a focus on achieving positive outcomes for residents.
