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- Tasks: Lead and enhance Repairs Services while ensuring compliance and value for money.
- Company: Join ccha, a values-driven social housing provider in Croydon.
- Benefits: Enjoy 25 days annual leave, private healthcare, and flexible working options.
- Why this job: Make a real difference in the community through quality housing and excellent customer care.
- Qualifications: Experience in repairs or asset management, strong leadership, and communication skills required.
- Other info: Be part of a diverse team committed to continuous improvement and customer service excellence.
The predicted salary is between 59000 - 59000 £ per year.
Location: Croydon | Contract: 1 Year Fixed Term | Hours: 35 per week | Type: Hybrid (1‑4 days in office) Salary: £59,452.64 per annum Reports to: Director of Homes (DOH)
About the role
- Lead on the operational development and performance of Repairs Services and support the stock investment function, including the effective management and delivery of all repairs and maintenance related contracts.
- Support DOH in Strategic Development of service in line with regulatory requirements and continuous improvements.
- Responsible for ensuring all relevant policies, procedures and working practices including strategies, procurement and contract management systems are compliant and deliver value for money.
- Support active asset management in conjunction with the Asset Manager.
- Contribute to the wider Management Team and the continued development of ccha.
- Act as one of our Health and Safety Co‑ordinators for designated areas of responsibility.
- Undertake research on complex issues, translating strategies and policies into operating principles and recommending courses of action or changes to policies and procedures across the organisation.
- Promote, develop and manage effective partnerships with internal and external stakeholders to achieve continuous improvement in the provision of services and provide excellent customer service to all internal and external customers.
- Work within the ccha’s policies at all times and in all aspects of service delivery and employment.
- Ensure that ccha and its employees comply with all legal, statutory, and regulatory requirements along with best practice.
What you’ll bring
- Experience leading repairs, maintenance or asset management services within housing or property sectors.
- Strong contract management and budget monitoring skills.
- Knowledge of housing regulations, compliance and health and safety.
- Excellent leadership, communication and stakeholder management abilities.
- A commitment to continuous improvement and customer service excellence.
- Right to work in the UK.
- Basic DBS check.
- Full UK driving licence.
At ccha, you’ll enjoy 25 days annual leave (plus additional days for celebration and service), a matched pension, private healthcare and wellbeing plan, flexible working, and the chance to be part of a supportive, values‑driven organisation.
About us
Founded as Croydon Churches Housing Association, ccha is a social housing provider with a focus on quality homes and excellent customer care. We have over 1600 homes across 3 London Boroughs, Croydon, Sutton & Bromley. We provide a variety of homes including social housing, Shared Ownership and outright sales.
Please apply via ccha website where the full job description can be found.
Equal Opportunities Statement: ccha is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. We encourage applicants from all backgrounds to apply.
Repairs Manager in London employer: Ccha
Contact Detail:
Ccha Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and property sectors. Attend industry events or join relevant online groups to meet people who can help you land that Repairs Manager role.
✨Tip Number 2
Prepare for interviews by researching ccha and its values. Understand their approach to repairs and maintenance, and think about how your experience aligns with their mission. This will show you're genuinely interested in the role!
✨Tip Number 3
Practice your leadership and stakeholder management skills in mock interviews. Be ready to share examples of how you've successfully led teams or managed contracts in the past. Confidence is key!
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're serious about joining ccha and contributing to our mission of providing quality homes.
We think you need these skills to ace Repairs Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership and contract management experience, as well as any relevant knowledge of housing regulations.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Repairs Manager role. Share specific examples of how you've led repairs or maintenance services and improved customer service in previous roles.
Showcase Your Stakeholder Management Skills: In both your CV and cover letter, emphasise your ability to build effective partnerships with internal and external stakeholders. We want to see how you’ve successfully collaborated in the past!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you can find the full job description there too.
How to prepare for a job interview at Ccha
✨Know Your Stuff
Make sure you brush up on your knowledge of repairs, maintenance, and asset management services. Familiarise yourself with housing regulations and compliance standards, as well as ccha's specific policies. This will show that you're not just interested in the role but also understand the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams or projects in the past. Think about times when you improved processes or enhanced customer service. Be ready to discuss your leadership style and how it aligns with ccha's values.
✨Engage with Stakeholders
Since the role involves managing partnerships with internal and external stakeholders, come prepared with examples of how you've built effective relationships in previous roles. Highlight your communication skills and how you’ve navigated complex situations to achieve positive outcomes.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the organisation. This shows your genuine interest and helps you gauge if ccha is the right fit for you. Consider asking about their approach to continuous improvement or how they measure success in repairs services.