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- Tasks: Be the friendly face for residents, handling queries with empathy and professionalism.
- Company: Join ccha, a caring social housing provider dedicated to quality homes and excellent customer care.
- Benefits: Enjoy 25 days leave, private healthcare, flexible working, and extra holidays for celebrations.
- Why this job: Make a real difference in your community while being part of a supportive and passionate team.
- Qualifications: Looking for personable individuals committed to delivering excellent customer service.
- Other info: Permanent full-time role based in Croydon, with a salary of £31,916 P.A.
The predicted salary is between 27000 - 36000 £ per year.
Do you want to be part of a caring, forward thinking team who make a difference? Join us as our… Customer Service Advisor Full time: 35 hours per week, Monday – Friday, 9:00am – 5:00pm Permanent Office Location: Croydon Salary: £31,916 P.A. Benefits on offer: 25 days leave (+1 day increase after each year of employment) Extra holidays for celebration days Matching pension Private healthcare and health plan benefit provider Flexible working Interview dates: Monday 15 September 2025 Advert Closing date: Sunday 7 September 23:59We are looking for: A welcoming and proactive individual to be the first point of contact for our residents. You’ll be front of house, handling queries with professionalism, empathy, and a genuine passion for helping people. We’re seeking someone who is naturally personable, committed to delivering excellent customer service, and confident in championing improvements where needed. What can we offer? You’ll be joining a friendly and collaborative team of 10 that covers Customer Service, Community and Resident Engagement, Marketing, Sales and Communications. We work closely together to share key messages with our residents, staff, and partners, showcasing the positive impact of our work. At ccha, we’re united by a core set of values and a shared commitment to making a real difference. We’re passionate about what we do and support one another every step of the way. This is an environment where you’ll be encouraged, valued, and proud to contribute. About us: Founded as Croydon Churches Housing Association, ccha is a social housing provider with a focus on quality homes and excellent customer care. We have over 1600 homes across 3 London Boroughs, Croydon, Sutton & Bromley. We provide a variety of homes including social housing, Shared Ownership and outright sales. We aspire to build more quality homes and continue to have a positive impact on the local communities in which we operate. Our focus is on ensuring that our residents are happy and safe in their homes. If you’re interested, please apply via Other roles you may have experience could include: Customer Service Advisor, Customer Service Representative, Resident Liaison Officer, Call Centre Agent or similar roles where providing excellent customer support is at the heart of what you do
Customer Service Advisor employer: Ccha
Contact Detail:
Ccha Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with ccha's core values and mission. Understanding their commitment to quality homes and excellent customer care will help you align your responses during the interview, showcasing your genuine passion for making a difference.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your ability to handle customer queries with empathy and professionalism. Think of specific situations where you went above and beyond to assist someone, as this will resonate well with the team.
✨Tip Number 3
Research common challenges faced in customer service roles within social housing. Being knowledgeable about these issues will allow you to discuss potential improvements and show your proactive approach during the interview.
✨Tip Number 4
Engage with ccha on social media or through community events if possible. This not only shows your interest in the organisation but also gives you insights into their culture and current initiatives, which can be beneficial during your discussions.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the company is looking for in a Customer Service Advisor. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV: Customise your CV to reflect your relevant experience in customer service roles. Emphasise your ability to handle queries with professionalism and empathy, as well as any achievements that demonstrate your commitment to excellent customer care.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and your proactive approach. Use specific examples from your past experiences to illustrate how you embody the values of the company and can contribute to their mission.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ccha
✨Show Your Passion for Customer Service
Make sure to express your genuine passion for helping people during the interview. Share specific examples of how you've gone above and beyond in previous roles to assist customers, as this aligns perfectly with the values of the company.
✨Demonstrate Empathy and Professionalism
As a Customer Service Advisor, you'll be the first point of contact for residents. Prepare to discuss scenarios where you handled difficult situations with empathy and professionalism. This will showcase your ability to connect with others and resolve issues effectively.
✨Research the Company Values
Familiarise yourself with the core values of the company. During the interview, refer to these values and explain how they resonate with your own beliefs and work ethic. This shows that you're not just looking for any job, but that you're genuinely interested in contributing to their mission.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask your interviewers. This could include inquiries about team dynamics, opportunities for professional development, or how the company measures success in customer service. It demonstrates your interest in the role and helps you assess if it's the right fit for you.