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- Tasks: Provide IT support, troubleshoot issues, and manage user accounts.
- Company: Join a diverse team at Ccha, committed to equal opportunities.
- Benefits: Enjoy 25 days leave, private healthcare, and flexible working options.
- Why this job: Kickstart your IT career with hands-on experience and growth opportunities.
- Qualifications: Strong communication skills and basic IT knowledge required.
- Other info: Hybrid working model with a supportive team environment.
The predicted salary is between 28500 - 28500 £ per year.
Full time - 35 hours per week
Contract - Fixed Term (18 months)
Office Location: Croydon
Hybrid working (4 days in the office, 1 day from home)
Salary - £28,500 P.A.
Reports to: IT Manager
Benefits on offer:
- 25 days leave (+1 day increase after each year of employment)
- Extra holidays for celebration days
- Matching pension
- Private healthcare and health plan benefit provider
- Flexible working
- And more
Essential Requirements:
- Right to work in the UK
What You’ll Bring To Ccha:
- Excellent communicator with strong written skills, able to produce clear and user-friendly documentation
- Good grounding in IT support, enjoy problem-solving, and be confident supporting users with a range of technical issues
Key Skills And Experience:
- Good IT knowledge, including Microsoft Windows
- Working knowledge of Microsoft 365 (Outlook, Word, Excel, Teams)
- Strong troubleshooting and problem-solving skills
- Ability to communicate clearly with both technical and non-technical users
- Experience logging and managing support tickets
- Customer-focused with a proactive approach
- Strong organisational skills and ability to manage workload independently
- Excellent written English and documentation skills
About The Role:
You will act as a first point of contact for IT support queries, providing Level 1 support including account management, password resets, and troubleshooting hardware and software issues. You’ll support onboarding and offboarding processes, maintain IT documentation and knowledge bases, and assist with system administration, asset management, and IT projects. You will also work closely with colleagues and external providers to resolve issues and improve IT services across the organisation. This role is ideal for someone early in their IT career who is eager to learn and develop.
Equal Opportunities Statement: ccha is committed to creating a diverse environment and is proud to be an equal-opportunity employer.
IT Support Administrator in Croydon employer: Ccha
Contact Detail:
Ccha Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Administrator in Croydon
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues or handle user queries. This will help you feel more confident and show off your problem-solving skills!
✨Tip Number 3
Don’t forget to showcase your communication skills! During interviews, be clear and concise when explaining technical concepts. Remember, you’ll be dealing with both tech-savvy and non-tech users, so adaptability is key.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Ccha.
We think you need these skills to ace IT Support Administrator in Croydon
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be dealing with both tech-savvy and non-techy folks, make sure your written application reflects your ability to communicate clearly. Use straightforward language and avoid jargon where possible to demonstrate your knack for producing user-friendly documentation.
Highlight Your IT Knowledge: Don’t forget to mention your experience with Microsoft Windows and 365! We want to see that you’ve got a solid grounding in IT support, so include any relevant skills or experiences that showcase your troubleshooting abilities and familiarity with these tools.
Be Customer-Focused: We love a proactive approach! In your application, share examples of how you've gone above and beyond to help users in the past. This will show us that you're not just about solving problems but also about making the user experience better.
Keep It Organised: Just like managing support tickets, your application should be well-structured. Use clear headings and bullet points where necessary to make it easy for us to read. And remember, applying through our website is the best way to ensure we see your application!
How to prepare for a job interview at Ccha
✨Know Your Tech Stuff
Make sure you brush up on your IT knowledge, especially around Microsoft Windows and Microsoft 365. Be ready to discuss your troubleshooting experiences and how you've resolved technical issues in the past.
✨Communicate Clearly
Since you'll be dealing with both technical and non-technical users, practice explaining complex concepts in simple terms. Prepare examples of how you've communicated effectively in previous roles or situations.
✨Show Your Problem-Solving Skills
Think of specific instances where you've tackled IT problems. Be ready to walk through your thought process and the steps you took to resolve the issue. This will demonstrate your proactive approach and customer-focused mindset.
✨Prepare for Common Questions
Anticipate questions about your experience with support tickets and documentation. Have examples ready that showcase your organisational skills and ability to manage your workload independently.