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- Tasks: Lead neighbourhood management and support teams to create thriving communities.
- Company: Join ccha, a dedicated social housing provider focused on quality and care.
- Benefits: Enjoy 25 days leave, private healthcare, flexible working, and more perks.
- Why this job: Make a real difference in people's lives while developing your career in housing.
- Qualifications: Experience in social housing and strong leadership skills required.
- Other info: Hybrid working model with opportunities for professional growth.
The predicted salary is between 40000 - 60000 £ per year.
Are you passionate about making a difference in communities? Do you have the skills and experience to lead on delivering excellent neighbourhood services? We are seeking a Senior Neighbourhoods Officer to join our dedicated team. This is an exciting opportunity for someone with excellent people skills, in-depth housing management knowledge, and proven experience in delivering high-quality housing.
Full time - 35 hours per week
Fixed Term Contract - 12 months
Office Location: Croydon
Hybrid working (1-3 days onsite and in the office per week, dependant on business requirements)
Salary: £47,963 P.A.
Benefits on offer: 25 days leave (+1 day increase after each year of employment), extra holidays for celebration days, matching pension, private healthcare and health plan benefit provider, flexible working and more.
Interview dates: Thursday 19 February 2026
Advert Closing date: Sunday 8 February 23:59
Key Responsibilities:- Lead on all aspects of tenancy and neighbourhood management, ensuring safe, welcoming and thriving communities.
- Provide guidance and support to Neighbourhood Officers, sharing expertise and driving continuous improvement.
- Manage complex tenancy cases, including anti-social behaviour, tenancy breaches, and safeguarding issues.
- Work collaboratively with residents, colleagues, and partner agencies to achieve positive outcomes.
- Ensure compliance with legislation, policy, and best practice in housing management.
- Right to Work in UK
- Basic DBS check
- Full UK driving license
- Customer focused and able to understand our diverse residents' needs.
- A proactive, solution-focused approach, with the ability to lead and inspire others.
- Experience of working in social housing and a good understanding of Housing Law, dealing effectively with complex tenancy management issues and ASB.
- Estate management experience.
- Able to work collaboratively and deliver in a fast-paced and busy environment.
If you are a confident and motivated housing professional with the passion and expertise to support our communities, we would love to hear from you.
About us: Founded as Croydon Churches Housing Association, ccha is a social housing provider with a focus on quality homes and excellent customer care. We have over 1600 homes across 3 London Boroughs, Croydon, Sutton & Bromley. We provide a variety of homes including social housing, Shared Ownership and outright sales.
If you're interested, please apply via the ccha website where the full job description can be found. Please apply for this role through the ccha website (detailed above) to complete an application to be considered.
Locations
Senior Neighbourhood Officer in Croydon, Surrey employer: Ccha
Contact Detail:
Ccha Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Neighbourhood Officer in Croydon, Surrey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ccha and their community initiatives. This will help you connect your experience with their mission and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your people skills! As a Senior Neighbourhood Officer, you'll need to demonstrate your ability to lead and inspire others. Role-play common interview scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Prepare examples of your past experiences! Think of specific situations where you've successfully managed complex tenancy issues or improved community relations. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Senior Neighbourhood Officer in Croydon, Surrey
Some tips for your application 🫡
Show Your Passion: Make sure to express your passion for community work in your application. We want to see how you can make a difference in neighbourhoods, so share any relevant experiences that highlight your commitment to improving communities.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We love seeing how your background aligns with our needs.
Highlight Your People Skills: Since this role is all about working with people, be sure to showcase your excellent people skills. Share examples of how you've successfully collaborated with residents or colleagues in the past.
Follow the Application Process: Remember to apply through our website! It’s super important to follow the application instructions as outlined. This helps us keep everything organised and ensures your application gets the attention it deserves.
How to prepare for a job interview at Ccha
✨Know Your Neighbourhoods
Before the interview, dive deep into the community you’ll be serving. Understand the demographics, challenges, and successes of the area. This will not only show your passion but also your commitment to making a difference.
✨Showcase Your People Skills
As a Senior Neighbourhood Officer, you'll need to lead and inspire others. Prepare examples of how you've successfully managed teams or resolved conflicts in the past. Highlight your ability to connect with diverse residents and stakeholders.
✨Be Ready for Complex Scenarios
Expect questions about handling complex tenancy cases, including anti-social behaviour and safeguarding issues. Think of specific instances where you’ve navigated these challenges and be ready to discuss your approach and outcomes.
✨Understand Housing Legislation
Brush up on relevant housing laws and best practices. Be prepared to discuss how you ensure compliance in your work. This knowledge will demonstrate your expertise and readiness to tackle the responsibilities of the role.
