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For Companies At a Glance
- Tasks: Lead neighbourhood management and support teams to create thriving communities.
- Company: Join a dedicated social housing provider focused on quality homes and customer care.
- Benefits: Enjoy 25 days leave, flexible working, private healthcare, and more.
- Why this job: Make a real difference in communities while developing your leadership skills.
- Qualifications: Experience in social housing and strong people skills are essential.
- Other info: Full-time role with hybrid working options and excellent career growth.
The predicted salary is between 40000 - 60000 £ per year.
Are you passionate about making a difference in communities? Do you have the skills and experience to lead on delivering excellent neighbourhood services? We are seeking a Senior Neighbourhoods Officer to join our dedicated team. This is an exciting opportunity for someone with excellent people skills, in-depth housing management knowledge, and proven experience in delivering high-quality housing.
Key Responsibilities
- Lead on all aspects of tenancy and neighbourhood management, ensuring safe, welcoming and thriving communities.
- Provide guidance and support to Neighbourhood Officers, sharing expertise and driving continuous improvement.
- Manage complex tenancy cases, including anti-social behaviour, tenancy breaches, and safeguarding issues.
- Work collaboratively with residents, colleagues, and partner agencies to achieve positive outcomes.
- Ensure compliance with legislation, policy, and best practice in housing management.
Essential Requirements
- Right to Work in UK
- Basic DBS check
- Full UK driving licence
About You
- Customer focused and able to understand our diverse residents’ needs.
- A proactive, solution-focused approach, with the ability to lead and inspire others.
- Experience of working in social housing and a good understanding of Housing Law, dealing effectively with complex tenancy management issues and ASB.
- Estate management experience.
- Able to work collaboratively and deliver in a fast-paced and busy environment.
Benefits
- 25 days leave (+1 day increase after each year of employment)
- Extra holidays for celebration days
- Matching pension
- Private healthcare and health plan benefit provider
- Flexible working
Other Information
- Full time - 35 hours per week
- Fixed Term Contract - 12 months
- Office Location: Croydon
- Hybrid working (1-3 days onsite and in the office per week, dependant on business requirements)
- Salary: £47,963 P.A.
- Interview dates: Thursday 19 February 2026
- Advert Closing date: Sunday 8 February 23:59
If you are a confident and motivated housing professional with the passion and expertise to support our communities, we’d love to hear from you.
About us: Founded as Croydon Churches Housing Association, ccha is a social housing provider with a focus on quality homes and excellent customer care. We have over 1600 homes across 3 London Boroughs, Croydon, Sutton & Bromley. We provide a variety of homes including social housing, Shared Ownership and outright sales.
Senior Neighbourhood Officer in City of London employer: Ccha
Contact Detail:
Ccha Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Neighbourhood Officer in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and think about how your experience aligns with their mission. Practise common interview questions and be ready to showcase your people skills and housing management knowledge.
✨Tip Number 3
Showcase your expertise! When you get the chance to meet potential employers, don’t hold back on sharing your success stories in managing complex tenancy cases or improving neighbourhood services. Let them see the value you can bring!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and making a difference in the communities we serve.
We think you need these skills to ace Senior Neighbourhood Officer in City of London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for community work shine through. We want to see how much you care about making a difference in neighbourhoods and how your experience aligns with our mission.
Tailor Your Experience: Make sure to highlight your relevant skills and experiences that match the job description. We’re looking for someone with solid housing management knowledge, so don’t hold back on showcasing your expertise in tenancy and neighbourhood management.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Ccha
✨Know Your Community
Before the interview, take some time to research the communities the company serves. Understand their unique challenges and strengths. This will help you demonstrate your passion for making a difference and show that you’re genuinely interested in the role.
✨Showcase Your People Skills
As a Senior Neighbourhood Officer, excellent people skills are crucial. Prepare examples of how you've successfully managed relationships with residents and colleagues. Think about times when you’ve resolved conflicts or inspired others, and be ready to share these stories.
✨Demonstrate Your Housing Knowledge
Brush up on your housing management knowledge, especially around tenancy issues and housing law. Be prepared to discuss specific cases you've handled, particularly those involving anti-social behaviour or safeguarding. This will show your expertise and readiness for the role.
✨Collaborative Mindset
Highlight your ability to work collaboratively with various stakeholders. Think of examples where you’ve partnered with other agencies or community members to achieve positive outcomes. This will illustrate your proactive approach and commitment to creating thriving communities.
