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For Companies At a Glance
- Tasks: Lead audits, mentor staff, and ensure high-quality care standards.
- Company: Join CCH Group, a top UK provider of community health and social care services.
- Benefits: Enjoy flexible training, career development, and discounts at major retailers.
- Why this job: Make a real impact in the care industry while growing your skills and career.
- Qualifications: Experience in social care and strong compliance knowledge required.
- Other info: Be part of a supportive team dedicated to transforming care through innovation.
The predicted salary is between 36000 - 60000 £ per year.
Bristol Court is part of CCH Group, one of the UK’s largest providers of community-based health and social care services. CCH Group supports thousands of individuals across the country to live independently in their own homes and within residential settings. As Quality and Engagement Manager at Bristol Court, you will play a key role in maintaining high standards of care and ensuring compliance with regulatory requirements. You’ll be part of a committed team focused on delivering quality outcomes and continuous improvement for the people we support.
You will be responsible for conducting timely audits of service delivery, monitoring progress against improvement plans, and working closely with the Branch Managers to ensure actions are followed through and successful outcomes are achieved. In addition, you’ll support the branch teams by delivering aspects of operational training, mentoring staff, and providing guidance on care delivery and the effective use of systems. This role is ideal for someone with a strong understanding of compliance and quality standards in social care, and a passion for supporting others to deliver excellent service.
- Quality Assurance & Compliance: Conduct regular audits and governance reviews to identify risks, ensure regulatory compliance, and support the implementation of improvement plans. Provide training, mentoring, and practical support to branch teams to enhance service quality and achieve high compliance levels.
- Customer Engagement: Act as the main point of contact for customer concerns and feedback, including Voice of the Customer reviews. Analyse feedback data, collaborate with the Branch Manager on improvements, and maintain a visible presence within the Extra Care Scheme to ensure ongoing customer satisfaction.
- Operational Support & Mentorship: Support care professionals and branch staff through training and mentoring on care delivery, reporting systems, and policy implementation. Assist with investigations, contribute to change management initiatives, and provide hands-on support during service challenges or crisis situations.
Qualifications: Strong knowledge of the social care sector, including regulatory and clinical requirements in community settings. Confident user of Microsoft Office (especially Excel) and digital compliance/reporting tools. Excellent organisational, time management, and communication skills. Collaborative team player with a proactive, adaptable, and solution-focused mindset. Committed to high standards of customer care and aligned with company values. Experience in social/community care is essential; quality/compliance experience.
Additional Information: We offer thorough training and the opportunity to develop through self-directed learning, coaching conversations, e-learning modules and access to further qualifications and courses. You’ll have the support to develop your career, either within your branch or the wider City & County Healthcare Group. We’ll also empower you to feel proud of the impactful and meaningful work that you do. We’ll reward you with a benefits package that includes wellbeing resources, financial advice and up to 14% discount at over 40 retailers including Tesco, John Lewis and many more. We will also offer you: Up to 25 days plus bank holidays, Occupational Maternity Pay & Adoption Pay, Occupational Paternity Pay, Death in Service Payment, Occupational Sick Pay (subject to terms and conditions and qualifying period).
We see extraordinary achievements happen every day thanks to the talent and commitment of our people. We want to transform the care industry by working smarter, using innovative tech and driving forward positive change. As the largest care company in the UK, we have the size and success to offer you a world of career opportunity, choice and security. Join us on our journey. London Care is an Equal Opportunities Employer and part of the City and County Healthcare Group.
Quality and Engagement Manager employer: Cch Group
Contact Detail:
Cch Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality and Engagement Manager
✨Tip Number 1
Familiarise yourself with the latest regulations and compliance standards in the social care sector. This knowledge will not only help you understand the role better but also demonstrate your commitment to quality and compliance during any discussions.
✨Tip Number 2
Network with professionals already working in quality assurance and engagement roles within social care. Attend relevant industry events or join online forums to gain insights and make connections that could be beneficial for your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully implemented improvement plans or conducted audits in previous roles. Being able to share tangible outcomes will showcase your experience and effectiveness in similar situations.
✨Tip Number 4
Demonstrate your passion for customer engagement by researching best practices in gathering and analysing feedback. Be ready to share innovative ideas on how to enhance customer satisfaction, as this aligns closely with the responsibilities of the role.
We think you need these skills to ace Quality and Engagement Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Quality and Engagement Manager. Familiarise yourself with the key aspects of the job description, such as compliance, quality assurance, and customer engagement.
Tailor Your CV: Customise your CV to highlight relevant experience in social care, compliance, and quality standards. Emphasise any previous roles where you've conducted audits or provided training, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for social care and your understanding of the importance of quality and compliance. Use specific examples from your past experiences to demonstrate how you can contribute to Bristol Court's mission.
Highlight Relevant Skills: In your application, be sure to mention your proficiency with Microsoft Office and any digital compliance tools. Also, emphasise your organisational and communication skills, as these are essential for the role.
How to prepare for a job interview at Cch Group
✨Understand the Role
Make sure you have a solid grasp of what the Quality and Engagement Manager role entails. Familiarise yourself with the key responsibilities, such as conducting audits and supporting branch teams. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Compliance Knowledge
Since this role requires a strong understanding of compliance and quality standards in social care, be prepared to discuss your previous experiences in these areas. Highlight specific examples where you've successfully implemented compliance measures or improved service quality.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer feedback. Think of past situations where you had to manage challenges or crises, and be ready to explain your approach and the outcomes.
✨Demonstrate Your Team Spirit
As a collaborative team player, it's important to convey your ability to work well with others. Share examples of how you've mentored staff or contributed to team success in previous roles, emphasising your proactive and solution-focused mindset.
