At a Glance
- Tasks: Support branches with system implementations and process changes while ensuring top-notch service delivery.
- Company: Join a growing national organisation focused on care and transformation.
- Benefits: Enjoy a competitive salary, benefits package, and ongoing learning opportunities.
- Other info: Great career progression and the chance to work on exciting transformation projects.
- Why this job: Make a real impact by helping teams adopt new systems and improve care delivery.
- Qualifications: Experience in domiciliary care and strong skills in scheduling and workforce planning.
The predicted salary is between 30000 - 40000 £ per year.
Location: Field-based with regional travel across the UK
Salary: Competitive + Benefits
Contract Type: Full Time, Permanent
As an IT Implementation Support Officer, you will use your operational knowledge to support branches through system implementations, process changes, acquisitions, and business transformation projects. You will work directly with operational teams, helping them adopt new systems and ways of working while ensuring service delivery remains at the heart of everything we do. Your understanding of scheduling, workforce planning, care delivery, and branch operations will enable you to provide practical support and coaching to teams across the business.
Responsibilities
- Act as a key point of contact for operational teams and central support functions throughout project delivery and change initiatives.
- Support branches through new system implementations, process changes, acquisitions, and contract mobilisations.
- Deliver training, coaching, and ongoing support to colleagues on rostering systems and operational processes.
- Help branches improve system utilisation, scheduling efficiency, and operational performance.
- Build strong relationships with branch teams and become a trusted support partner for change initiatives.
- Support the onboarding of new employees into CCH Group systems and processes.
- Monitor project milestones and ensure implementations are delivered successfully.
- Identify trends, challenges, and opportunities for improvement across branch operations.
- Produce training materials, process documentation, and user guides.
- Support business-as-usual system upgrades and enhancements.
- Promote best practice and drive adoption of new systems and processes across the organisation.
Qualifications
We are particularly interested in candidates who have worked in a domiciliary care branch environment and have hands-on experience managing complex rotas and scheduling care delivery.
Ideal Experience
- Experience as a Care Coordinator, Senior Care Coordinator, Care Manager, Branch Manager, Branch Administrator, or similar operational role within home care.
- Strong experience using rostering and scheduling systems.
- A thorough understanding of care operations, workforce planning, and branch performance measures.
- Excellent communication and relationship-building skills.
- The confidence to train, coach, and support colleagues at all levels.
- Strong organisational and time-management skills.
- A proactive and solution-focused approach.
- Good analytical skills with the ability to identify trends and opportunities for improvement.
- Strong Microsoft Office skills, particularly Excel.
- The ability to work independently and manage multiple priorities.
Essential Requirements
- Previous experience working within a domiciliary care or community care environment.
- Proven experience managing or supporting care rotas and scheduling.
- Full UK Driving Licence.
- Willingness to travel extensively across the UK, often at short notice.
Benefits
- Competitive salary.
- Company benefits package.
- Ongoing learning and development opportunities.
- Career progression within a growing national organisation.
- Opportunity to contribute to exciting transformation projects across the business.
Implementation Support Officer in London employer: Cch Group
As an Implementation Support Officer at CCH Group, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. With competitive salaries and a comprehensive benefits package, we foster a culture of collaboration and innovation, empowering you to make a meaningful impact on our branches across the UK. Join us to be part of exciting transformation projects while building strong relationships and enhancing operational performance in the domiciliary care sector.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Support Officer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Cch Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Cch Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Cch Group!
✨Direct Apply to Cch Group
Let's not forget to apply directly through the Cch Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Implementation Support Officer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Cch Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Cch Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Cch Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
