At a Glance
- Tasks: Support care teams by conducting wellbeing calls and managing incidents.
- Company: Join a compassionate team at London Care, part of City and County Healthcare Group.
- Benefits: Enjoy 22 days holiday, professional development support, and discounts at over 40 retailers.
- Other info: Be part of a supportive environment with opportunities for career advancement.
- Why this job: Make a real difference in people's lives while growing your career in healthcare.
- Qualifications: Experience in healthcare and strong communication skills are essential.
The predicted salary is between 29618 - 29618 £ per year.
Location: Southwark, SE16 7DW
Salary: £29,618
Job Type: Full-time, Permanent
We are seeking a compassionate and detail‑oriented Engagement Coordinator to support our care team by ensuring the well‑being of service users and care professionals. This role involves conducting engagement and wellbeing calls, handling incidents, accidents and medication errors, and facilitating surveys to gather feedback on care services.
Internal Relationships
Reporting to the Care Manager, you will maintain regular communication with service users and care professionals. You will collaborate closely with the Hub Teams to ensure high‑quality services while promoting a people‑first approach.
Key Responsibilities
- Conduct regular wellbeing and engagement calls with care professionals.
- Conduct regular supervisions with care professionals in line with group governance policy.
- Handle situations involving care worker absences and manage transitions of leavers.
- Receive and share compliments, celebrating positive feedback and publishing it on CCH Connect.
Customer Engagement
- Carry out Voice of the Customer surveys to gather feedback and drive improvements.
Incident and Accident Management
- Record, respond to, and manage incidents, accidents, medication errors, and missed visits, ensuring appropriate documentation and follow‑up.
- Investigate and document incidents, addressing and resolving situations.
Governance
- Monitor compliance for care professionals, ensuring up‑to‑date supervisions, DBS checks, right‑to‑work documentation, and training.
- Ensure all protocols are followed when responding to wellbeing concerns, accidents, and medication errors.
- Keep systems up‑to‑date, including People Planner and Active Care Planning.
Reporting
- Adhere to protocols when addressing wellbeing concerns, accidents, and medication errors.
- Provide regular reports to the Care Manager, highlighting issues or trends.
- Report concerns raised through wellbeing and engagement calls and customer feedback to facilitate action plans for service improvement.
Qualifications
- Experience in healthcare with a strong focus on care and service quality.
- Strong communication skills and the ability to engage effectively with staff, clients, and families.
- Detail‑oriented with a focus on documentation, reporting, and timely issue resolution.
- Ability to handle sensitive situations with empathy and professionalism.
- Knowledge of regulatory standards and best practices in healthcare or home‑care settings is advantageous.
Desirable Attributes
- Excellent organisational and problem‑solving skills.
- A proactive and positive approach to team collaboration and customer service.
- Ability to remain calm under pressure and manage complex situations with confidence.
Benefits
- 22 Days holiday (increasing to 25 days after 3 years’ service) plus bank holidays.
- Occupational maternity pay, adoption pay, and paternity pay.
- Death in service payment and occupational sick pay.
- Wellbeing resources, financial advice, and up to 14% discount at over 40 retailers.
- Professional development support including training, e‑learning modules, coaching, and access to further qualifications.
London Care is an Equal Opportunities Employer and part of the City and County Healthcare Group.
Engagement Coordinator in London employer: Cch Group
London Care is an exceptional employer that prioritises the well-being of both its service users and care professionals, fostering a supportive and compassionate work environment in Southwark. With a strong commitment to employee growth, offering professional development support and generous benefits such as increased holiday entitlement and financial advice, we ensure our team members feel valued and empowered to make a meaningful impact in the community. Join us to be part of a people-first culture where your contributions are celebrated and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement Coordinator in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Cch Group.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Cch Group.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Cch Group, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Engagement Coordinator in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Cch Group.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Cch Group.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Cch Group. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Cch Group. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Cch Group
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Cch Group’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
