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- Tasks: Conduct audits, support training, and enhance service quality in social care.
- Company: A leading organisation dedicated to delivering excellent social care services.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real difference by ensuring high-quality care and supporting your team.
- Qualifications: Strong understanding of compliance standards and a passion for mentoring others.
- Other info: Join a dynamic team with opportunities for growth and impact.
The predicted salary is between 36000 - 60000 £ per year.
You will be responsible for conducting timely audits of service delivery, monitoring progress against improvement plans, and working closely with the Branch Managers to ensure actions are followed through and successful outcomes are achieved.
In addition, you’ll support the branch teams by delivering aspects of operational training, mentoring staff, and providing guidance on care delivery and the effective use of systems. This role is ideal for someone with a strong understanding of compliance and quality standards in social care, and a passion for supporting others to deliver excellent service.
- Quality Assurance & Compliance: Conduct regular audits and governance reviews to identify risks, ensure regulatory compliance, and support the implementation of improvement plans. Provide training, mentoring, and practical support to branch teams to enhance service quality and achieve high compliance levels.
- Customer Engagement: Act as the main point of contact for customer concerns and feedback, including Voice of the Customer reviews. Analyse feedback data, collaborate with the Branch Manager on improvements, and maintain a visible presence within the Extra Care Scheme to ensure ongoing customer satisfaction.
- Operational Support & Mentorship: Support care professionals and branch staff through training and mentoring on care delivery, reporting systems, and policy implementation. Assist with investigations, contribute to change management initiatives, and provide hands-on support during service challenges or crisis situations.
Quality and Engagement Manager in Feltham employer: Cch Group
Contact Detail:
Cch Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality and Engagement Manager in Feltham
✨Tip Number 1
Network like a pro! Reach out to people in the social care sector, especially those who work in quality and compliance. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio that highlights your experience with audits, training, and customer engagement. Bring it along to interviews to demonstrate how you can add value to the team.
✨Tip Number 3
Be proactive! If you see a job you like on our website, don’t just apply—follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Practice makes perfect! Conduct mock interviews with friends or mentors, focusing on questions related to compliance and quality standards. This will help you articulate your passion and expertise confidently.
We think you need these skills to ace Quality and Engagement Manager in Feltham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Quality and Engagement Manager role. Highlight your experience in compliance and quality standards, and show us how your skills align with our mission to deliver excellent service.
Showcase Your Passion: We want to see your enthusiasm for supporting others! Share examples of how you've mentored or trained staff in the past, and how that has led to improved outcomes. Let your passion shine through!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while still showcasing your personality.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Cch Group
✨Know Your Compliance Standards
Make sure you brush up on the latest compliance and quality standards in social care. Being able to discuss these confidently will show that you understand the core responsibilities of the Quality and Engagement Manager role.
✨Prepare for Scenario Questions
Think about real-life scenarios where you've conducted audits or improved service delivery. Be ready to share specific examples that highlight your problem-solving skills and how you’ve successfully implemented improvement plans.
✨Showcase Your Mentoring Skills
Since mentoring is a key part of this role, prepare to discuss your experience in training and supporting staff. Share stories that demonstrate your ability to guide others and enhance their performance in a practical way.
✨Engage with Customer Feedback
Familiarise yourself with methods of analysing customer feedback and how it can drive improvements. Be prepared to discuss how you would handle customer concerns and ensure satisfaction, as this will be crucial in your role.
